Carlos Martinez

Zone Leader/Field Service Manager

Pappas

10.2014 - Current

Optimized resource allocation for improved operational efficiency and cost reduction.
Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
Managed inventory levels effectively, reducing waste and optimizing supply chain processes within the zone.
Streamlined communication processes within the zone to facilitate better collaboration among team members.
Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
Led complex projects from conception through completion, ensuring timely delivery without compromising quality or budgetary constraints.
Developed and executed comprehensive training programs for continuous skill enhancement of staff.
Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
Enhanced team productivity by implementing efficient zone management strategies.
Developed strong rapport with supply houses and created positive impression of business.
Monitored for signs of security concerns and escalated issues to management.
Led team of up to 21 service technicians in field activities.
Optimized inventory management systems to reduce costs and eliminate waste.
Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
Reduced time to complete service calls with minimal equipment downtim.
Reduced equipment downtime by implementing proactive maintenance plans and schedules.
Maintained schedule of up to 250 service calls.
Installed and provided technical support for equipment.
Negotiated contracts with vendors, securing favorable terms that reduced overall operational expenses.
Improved safety records through rigorous enforcement of industry regulations and best practices.
Spearheaded process improvement initiatives to reduce service costs.
Enhanced customer satisfaction by promptly addressing and resolving service issues.
Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Developed comprehensive training programs, ensuring optimal employee performance.
Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
Performed troubleshooting on HVAC systems to determine root cause of issues.
Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Repaired and replaced motors, bearings and belts.
Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Worked overtime, holidays and weekends to accommodate company needs.
Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
Traveled to job sites for both scheduled and emergency appointments.
Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
Kept accurate records of time and materials used for each job to compile into service reports.
Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
Maintained boilers, hot water systems, gas heating equipment and food service equipment.
Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Calibrated equipment to achieve maximum efficiency.
Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Repaired and replaced heating and air conditioning systems for commercial customers in [Type] industry.
Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
Enhanced team productivity with introduction of new diagnostic tools and techniques.
Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
Boosted system longevity by implementing comprehensive preventive maintenance plans.
Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
Reduced downtime, performed emergency repairs on critical HVAC systems.
Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Repaired and replaced faulty motors, blowers, switches and compressor units.

Summary

Overview

Work History

Zone Leader/Field Service Manager

Education

Associate of Applied Science - HVAC

Skills

Certification

Timeline

Zone Leader/Field Service Manager

Associate of Applied Science - HVAC

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