Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Atwell

Davie,FL

Summary

High-energy leader bringing extensive experience. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

15
15
years of professional experience

Work History

Team Manager

Gucci
06.2023 - Current
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Collaborated closely with Gucci corporate and visual merchandising teams to ensure flawless in-store presentation aligned with seasonal brand narratives and luxury standards.
  • Fostered partnerships with both the operation manager as well as the loss prevention manager and executed effective best practices to maintain accurate inventories.
  • Drove exceptional client satisfaction scores and fostered a culture of hospitality and client-centric service, earning high NPS scores.
  • Led employee relations through effective communication, coaching, training, and development.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Executive Team Leader, Human Resources

Target
08.2021 - 05.2023
  • Assisted in development of four team members to be promoted to Executive Team Leaders as well as Team Leaders.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Built relationships with over 150 team members to encourage willingness to address concerns and issues.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Audited store schedule weekly to ensure business needs were met as well as team members needs such as availability and desired weekly hours.
  • Business partner to peer leaders concerning performance accountability with their team members.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Organized new employee orientation schedules for new hires.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Spearheaded overhaul of company best practices to increase staff retention rates.
  • Organized and executed team events to drive recognition and appreciation for achieving great business results
  • Monitored expenditures to mitigate risk of overages.

Executive Team Leader, Sales Floor

Target
10.2018 - 07.2021
  • Lead apparel, electronics, and beauty departments as well as handling opening and closing duties of entire store when needed.
  • Supervised staff of over fifty personnel including three Team Leaders by implementing company policies, protocols, work rules and disciplinary action.
  • Created effective schedules that met business needs as well as work-life balance for team member.
  • Collaborated with peer leaders and team members to achieve target results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Monitored company inventory to keep stock levels and databases updated.
  • Created plans and communicated deadlines to complete projects on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Decreased shortage by 50%
  • Delivered positive sales comps in all specialty sale areas including Style: 41%, Beauty: 42%, and Electronics: 4%
  • Controlled payroll by effectively managing team's hours.
  • Developed and promoted one Team Leader to Executive Team Leader and three team members to Team Leader.
  • Attributed to store receiving Circle of Excellence Award in 2020.

Store Manager

Cole Haan
03.2017 - 07.2018
  • Transferred to Miami location during last quarter of 2017 fiscal year. Finished fiscal year 2017 ranked number 3 for financial results in entire company.
  • Managed hiring and developing of staff.
  • Improved upon store's EBITA by over 20% for fiscal year 2017 as well as fiscal year 2018.
  • Most recently finished fiscal year 2018 with 36% increase in EBITA from prior year
  • Store ranked amongst top 5 for financial results in entire company for fiscal year 2018.
  • Delivered increase in all key performance indicators for both fiscal year 2017 and 2018.
  • Achieved 100% and 98% on both audits conducted at store during time of leadership.
  • Ensured store maintained low shrink status under leadership.
  • Developed Assistant Manager into Senior Assistant Manager for Sawgrass location.
  • Resolved customer issues and complaints.
  • Monitored employees performance and took disciplinary action when necessary.

Store Manager

Cole Haan
08.2016 - 02.2017
  • Took over low performing store and through focus on hiring and talent development improved store's performance dramatically.
  • Improved store's EBITA by over 20% for 2017 fiscal year.
  • Store finished ranked amongst top 30 in entire company for financial results for 2017 fiscal year.
  • Improved upon all key performance indicators under leadership.
  • Developed sales associate to become Assistant Manager at Boca Raton location.
  • Scored 93% on store audit.
  • Finished 2017 fiscal year with low shrink inventory result.
  • Monitored employees performance and took disciplinary action when necessary.
  • Resolved customer issues and complaints.

Sr. Assistant Store Manager, Talent Manager

Cole Haan
02.2016 - 07.2016
  • Made schedule for over 15 employees weekly.
  • Took leadership role in recruiting, hiring, and developing new staff members.
  • Created store contests to increase employee and store productivity by over 20%
  • Analyzed marketing information and translated it into strategic plans to deliver success.
  • Lead conference calls between management staff weekly.
  • Partnered with store managers to create employee performance measurement tool to enhance productivity.
  • Ensured that all team member were up to date on product knowledge.
  • Partnered with corporate to create training video for all Cole Haan employees.
  • Developed and monitored employee's performance through daily coaching as well as activities such as role playing.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Rotated merchandise and displays to feature new products and promotions
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals

Assistant Store Manager, Operations Manager

Cole Haan
11.2014 - 02.2016
  • Promoted and provided great customer service to each customer.
  • Took notice of any customer complaints and provided appropriate solutions.
  • Ensured store was well equipped with supplies needed for every day of business.
  • Directed receiving and shipping process.
  • Conducted weekly store audits.
  • Provided coaching and training to all staff members to achieve best sales performance possible.
  • Maintained staff hours and completed payroll bi-weekly.
  • Re-merchandised sales floor to meet demands of customers as well as company.
  • Took part in company conference calls weekly.
  • Achieved sales goals of company frequently.
  • Store finished as the best store in the company by meeting sales goal over 30%

Assistant Store Manager

Jos. A. Bank
08.2013 - 10.2014
  • Delivered excellent customer service by greeting and helping each customer.
  • Consistently met company sales goals.
  • Took part in tailoring process for garments of customers.
  • Identified and found solutions to all customer issues.
  • Participated in merchandising and cleaning store.
  • Received and shipped out inventory daily.
  • Promoted to Assistant Manager in 3 months time from Department Manager.
  • Took part in expansion of staffing through conducting interviews and leading training exercises.
  • Directed staff on how to achieve outstanding customer service, and made sure staff was up to date on current promotions.
  • Participated on company conference calls as needed.

Store Manager

Davids Country Clothing
08.2010 - 07.2013
  • Started out as part time sales associate and became key holder in 2 months.
  • Promoted to Store Manager after 3 months of holding key holder position.
  • Created schedule for 10 employees weekly.
  • Lead effective training program for all employees.
  • Captioned store culture of recognition of employees as well as performance accountability when necessary.
  • Stocked and restocked inventory when shipments were received.
  • Participated in purchasing decisions fo new product for store.
  • Assisted in tremendous increase of stores sales of over 30%, and never received customer complaint as store manager.

Education

Associate of Arts - Undecided

Anne Arundel Community College
Arnold
2010

Bachelor of Arts - Undecided

Presbyterian College
Clinton, SC
2009

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
2008

Skills

  • Excellent with numbers
  • Customer service
  • Keeping accurate inventory
  • Recruiting prospective employees
  • Easy to work with
  • Reliable
  • Extremely dedicated
  • Store operations
  • Computer skills
  • Store opening and closing procedures
  • Team development
  • Mentoring and coaching

Timeline

Team Manager

Gucci
06.2023 - Current

Executive Team Leader, Human Resources

Target
08.2021 - 05.2023

Executive Team Leader, Sales Floor

Target
10.2018 - 07.2021

Store Manager

Cole Haan
03.2017 - 07.2018

Store Manager

Cole Haan
08.2016 - 02.2017

Sr. Assistant Store Manager, Talent Manager

Cole Haan
02.2016 - 07.2016

Assistant Store Manager, Operations Manager

Cole Haan
11.2014 - 02.2016

Assistant Store Manager

Jos. A. Bank
08.2013 - 10.2014

Store Manager

Davids Country Clothing
08.2010 - 07.2013

Associate of Arts - Undecided

Anne Arundel Community College

Bachelor of Arts - Undecided

Presbyterian College

High School Diploma -

Lake Brantley High School

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