Carlos Martinez Cervantes
Culver City,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Threads & Rags
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Informed customers of promotions to increase sales productivity and volume.
- Engaged with customers to build rapport and loyalty.
Sales Representative
TBAC Garments
03.2014 - 10.2018
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
- Managed recruitment, training and development for highly effective sales team.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Catering Coordinator
Scratch Catering LA
06.2008 - 01.2014
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Education
No Degree - Business Administration
Santa Monica College
Santa Monica, CAHigh School Diploma -
Culver City High School
Culver City, CA06.1999
Skills
- Strategic Planning
- Serve Customers
- Stockroom Organizing
- Inventory Control Procedures
- Product Recommendations
- Verbal Communication
- Social Perceptiveness
- Multitasking Strengths
- Money Handling
- Customer Service
- Credit and Cash Transactions
- Teamwork and Collaboration
Timeline
Sales Associate
Threads & Rags
10.2018 - Current
Sales Representative
TBAC Garments
03.2014 - 10.2018
Catering Coordinator
Scratch Catering LA
06.2008 - 01.2014
No Degree - Business Administration
Santa Monica College
High School Diploma -
Culver City High School
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