Carlos Mateo
Bayonne,NJ
Summary
Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal
10.2022 - Current
- Monitor camera systems and alarms
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Permitted entry with escort for approved persons into secure locations.
Concierge/Front Desk
Planned Companies
02.2015 - 01.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained high level of professionalism and discretion when dealing with guests.
Concierge/Security
Corr Protective Services
03.2006 - 02.2015
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
Security Guard
Motivated Security
10.2013 - 05.2014
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Completed incoming truck searches in order to gives access to loading and unloading docks
Supervisor/Driver
City Shuttle Inc.
11.2007 - 08.2012
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Implemented and supported company quality and safety improvement efforts.
- Identified process breakdowns and developed improvement plans to resolve.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Security Guard
R.A.V Investigative Security
01.2005 - 07.2005
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
James J Ferris High School
Jersey City, NJ06.1999
Skills
- Visitor Tracking
- Access Control
- Computer skills in Word, Excel
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal
10.2022 - Current
Concierge/Front Desk
Planned Companies
02.2015 - 01.2023
Security Guard
Motivated Security
10.2013 - 05.2014
Supervisor/Driver
City Shuttle Inc.
11.2007 - 08.2012
Concierge/Security
Corr Protective Services
03.2006 - 02.2015
Security Guard
R.A.V Investigative Security
01.2005 - 07.2005
High School Diploma -
James J Ferris High School