Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Mateo

Bayonne,NJ

Summary

Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

19
19
years of professional experience

Work History

Security Officer

Allied Universal
10.2022 - Current


  • Monitor camera systems and alarms
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Permitted entry with escort for approved persons into secure locations.

Concierge/Front Desk

Planned Companies
02.2015 - 01.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained high level of professionalism and discretion when dealing with guests.

Concierge/Security

Corr Protective Services
03.2006 - 02.2015
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.

Security Guard

Motivated Security
10.2013 - 05.2014
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Completed incoming truck searches in order to gives access to loading and unloading docks

Supervisor/Driver

City Shuttle Inc.
11.2007 - 08.2012
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Implemented and supported company quality and safety improvement efforts.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Security Guard

R.A.V Investigative Security
01.2005 - 07.2005
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

High School Diploma -

James J Ferris High School
Jersey City, NJ
06.1999

Skills

  • Visitor Tracking
  • Access Control
  • Computer skills in Word, Excel

Languages

English
Native or Bilingual

Timeline

Security Officer

Allied Universal
10.2022 - Current

Concierge/Front Desk

Planned Companies
02.2015 - 01.2023

Security Guard

Motivated Security
10.2013 - 05.2014

Supervisor/Driver

City Shuttle Inc.
11.2007 - 08.2012

Concierge/Security

Corr Protective Services
03.2006 - 02.2015

Security Guard

R.A.V Investigative Security
01.2005 - 07.2005

High School Diploma -

James J Ferris High School

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Carlos Mateo