Carlos Maya

• Directed comprehensive security operations in strict adherence to TSA regulations and corporate policies, ensuring seamless compliance with all safety standards.

• Developed and optimized staffing strategies, including employee badging and licensing processes, ensuring alignment with contractual requirements and operational efficiency.

• Monitored station performance metrics, proactively addressing attendance and performance issues through strategic corrective actions in collaboration with HR.

• Managed payroll operations, implementing cost-control initiatives to ensure financial efficiency and budget compliance.

• Ensured full station compliance with reporting standards, effectively communicated procedural updates, and coordinated cross-departmental training efforts to maintain operational excellence.

• Conducted detailed inspections of completed parts, ensuring adherence to strict specifications and quality standards.

• Utilized precision instruments, including micrometers and calipers, to verify tolerances with exacting accuracy.

• Operated advanced machinery such as drill presses, lathes, and milling machines to fabricate high-quality parts.

• Manually set up and calibrated machinery, including lathes and grinders, for optimal performance.

• Provided technical support in troubleshooting complex machine issues, facilitating swift resolutions and knowledge sharing.

• Proactively monitored equipment to identify malfunctions, ensuring safety and preventing accidents.

• Supervised employees during assigned shifts, ensuring safe, efficient execution of daily operations while servicing aircraft for on-time departures.

• Certified in Non-Regulated Dangerous Goods and CEIV Pharma compliance.

• Assisted customers with cargo shipments, ensuring smooth processing for both arrival and departure freight.

• Resolved customer issues, ensuring exceptional service and satisfaction.

• Prepared and processed domestic and international shipping documentation in adherence to industry, company, and government regulations.

• Collaborated with government agencies including the FAA, TSA, U.S. Customs and Border Protection, USPS, and USDA to ensure compliance with international shipping standards.

• Certified operator of ground support equipment such as tugs, forklifts, and tow tractors, ensuring safety and efficiency.

• Facilitated rebooking of shipments as necessary to meet customer needs.

• Conducted ULD & GSE equipment inspections, ensuring safety and operational readiness.

• Oversaw the buildup and breakdown of cargo freight from ULD containers.

• Liaised with vendors and claims departments to resolve shipment issues and arranged for necessary repairs.

• Coordinated shipment methods and prepared bills of lading, invoices, and other shipping documents.

• Directed the safe processing of direct delivery trucks to shipping docks, including loading and unloading goods.

• Inspected and documented received items, recording shortages and rejecting damaged goods.

• Managed warehouse call center operations, liaising with clients, U.S. government agencies, and internal departments to resolve cargo-related issues and facilitate seamless operations.