Carlos Medina

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recommended products to customers, thoroughly explaining details.
• Updated and maintained information in customer accounts.
• Achieved and maintained departmental performance standards.
• Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
• Answered up to numerous calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
• Processed orders, credits and tracked returns.
• Helped improve customer satisfaction by translating customer paperwork and company documentation.
• Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
• Maintained and managed customer files and databases.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Responded to customer calls and emails to answer questions about products and services.
• Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
• Cross-trained and provided backup support for organizational leadership.
• Welcomed, greeted and assisted guests in high-traffic store, generating numerous of dollars in business.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Developed and updated databases to handle customer data.
• Implemented and developed customer service training processes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Processed multiple invoices each weeks and mailed documentation to clients.
• Communicated professionally with colleagues, freelancers and clients.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.

• Informed management of concerns with production operations.
• Verified transportation and handling procedures met regulatory requirements.
• Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
• Isolated animals with illness to prevent spread of contamination.
• Inspected bodies of animals each minute.
• Observed destruction and disposal of condemned items to maintain control and prevent contamination of food chain.
• Completed and processed paperwork and reports outlining proper and improper operations.
• Inquired about pesticides or chemicals to which animals may have been exposed.
• Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
• Conducted research, gathered information from multiple sources and presented results.
• Resolved problems, improved operations and provided exceptional service.
• Worked with customers to understand needs and provide excellent service.
• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

· Enforce quarantines and other livestock disease control measures, including livestock shipment activiti

· Collect samples for testing from cattle, swine, equine, exotics, sheep, goat, and poultry

· Participate in emergency management activities

· Maintain accurate and detailed work activity records

· Performs inspections at feedlots, sale barns and other areas where livestock is located.

· Dip cattle in a vat, operate a spraybox, a scorpion sprayer.

· Operate heavy equipment.

· Use microscope to identify ticks.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recommended products to customers, thoroughly explaining details.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Produced and submitted completed loan packages to title and escrow professionals.
• Conducted pre-funding and funding activities .
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Assessed customer account histories to determine previous compliance with payment plans and loan terms.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Reviewed and validated details of loan applications and closing documentation.
• Filed completed loan applications with underwriting and made approval or denial recommendations.
• Worked flexible hours across night, weekend and holiday shifts.
• Increased customer satisfaction by resolving issues.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Received and processed stock into inventory management system.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Developed and actualized customer service initiatives to decrease wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Responded to customer calls and emails to answer questions about products and services.
• Boosted sales revenue by skillfully promoting diverse service options.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Informed customers about special promotions and provided detailed information for various products.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Executes excellent sales floor merchandising and selling.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Communicated professionally with colleagues, freelancers and clients.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Maintained up-to-date knowledge of product and service changes.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Provided ongoing guest service.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Welcomed, greeted and assisted guests in high-traffic store.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Investigated and resolved customer inquiries and complaints quickly.
• Implemented and developed customer service training processes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.