Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Carlos Mejia

Houston,United States

Summary

Dynamic Network Manager with a proven track record at Dunkin, excelling in business requirements analysis and team productivity enhancement. Expert in coaching and compliance management, driving franchise growth through strategic operational support. Recognized for improving customer satisfaction and aligning team performance with organizational goals, ensuring operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Manager

Dunkin (Ekta Holding Inc)
Greater Houston, United States
02.2019 - Current
  • Developed a team environment by fostering respect and providing coaching, aligning with franchisee interests and abilities.
  • Analyzed business results to identify opportunities and action plans, ensuring alignment with franchisee budgets and goals.
  • Ensured compliance with brand standards, enhancing the potential franchisee's understanding of operational excellence.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Guide overall business strategy into day-to-day execution, providing coaching and feedback to restaurant managers.
  • Drive sales and profit performance by providing support and operational expertise.

· Ensure restaurants are properly staffed and trained.

Assistant General Manager

Panda Restaurant Group
Greater Houston, United States
06.2015 - 01.2017
  • Provided managerial assistance in all aspects of store operations, assessing employee abilities and aligning them with company standards.
  • Conducted sales projections and shift scheduling, ensuring alignment with budgetary constraints.
  • Participated in training employees based on company guidelines, preparing them for potential franchise ownership.

Education

Bachelor of Science - Business Administration, Management and Operations

University of Phoenix
Phoenix, AZ
08.2024

High School Diploma -

Elsik High School
Houston, TX
01.2012

Skills

  • Business requirements analysis
  • Training and development
  • Team productivity enhancement
  • Operations management
  • Analytical skills
  • Data analysis
  • Account management
  • Coaching and feedback
  • Recruitment and onboarding
  • Compliance management
  • Customer satisfaction improvement
  • Financial analysis
  • Employee training programs
  • Sales forecasting strategies
  • Performance coaching techniques
  • Business development initiatives
  • Franchise growth strategies
  • Cost reduction methods
  • Sales coaching techniques
  • Task delegation

Certification

  • Operations Management, University of Phoenix, 2022-2027
  • Manager Food Handlers, Servsafe, 2022-2027

Timeline

Network Manager

Dunkin (Ekta Holding Inc)
02.2019 - Current

Assistant General Manager

Panda Restaurant Group
06.2015 - 01.2017

Bachelor of Science - Business Administration, Management and Operations

University of Phoenix

High School Diploma -

Elsik High School
Carlos Mejia