Carlos Membreno
Van Nuys,CA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in coaching and sales monitoring. Proven ability to enhance team productivity and customer satisfaction through effective training and development. Skilled in inventory management and fostering a collaborative work environment, consistently achieving operational goals and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Burbank, CA
11.2024 - Current
- Responded promptly to customer inquiries or complaints in a professional manner.
- Monitored partners performance to ensure quality standards were met.
- Served as a role model for other partners by demonstrating professional behavior at all times.
- Provided feedback to partners regarding their performance in order to improve productivity.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Evaluated partners performance, delivering individualized feedback and praise.
- Positioned skilled partners in key areas throughout shift to optimize department productivity.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Mentored and coached partners by giving suggestions and feedback to improve job performance.
- Performed inventory counts and ordered materials.
Barista
Starbucks
Burbank, CA
11.2022 - 11.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained calm demeanor during high-volume periods and special events.
Assistant Manager
The Habit Burger Grill
Burbank, CA
03.2021 - 01.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
FOH Manager
California Pizza Kitchen
Brentwood, CA
03.2018 - 02.2021
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Controlled and maintained labor costs through careful scheduling.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Coached and developed team members to support employee growth and development.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maximized profit and revenue through upselling and cross-selling techniques.
Store Manager
Pizza Hut
Burbank, CA
2014 - 03.2018
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Shift Manager
Subway
Studio City, CA
2014 - 2014
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helped employees accomplish tasks during peak periods.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05.2014
Electrical Engineering
Arizona State University
Tempe, AZSkills
- Sales monitoring and cash handling
- Inventory management
- Team leadership and coaching
- Performance feedback and documentation
- Training and development
- Scheduling and administration
- Collaboration and teamwork
- Goal setting and time management
- Microsoft Office proficiency
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
Barista
Starbucks
11.2022 - 11.2024
Assistant Manager
The Habit Burger Grill
03.2021 - 01.2023
FOH Manager
California Pizza Kitchen
03.2018 - 02.2021
Store Manager
Pizza Hut
2014 - 03.2018
Shift Manager
Subway
2014 - 2014
High School Diploma -
Abeka Academy
Electrical Engineering
Arizona State University
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