CARLOS MENDES
Everett,MA
Summary
Born in Brasil ,ive been leaving in the USA for more than thirty years.I have done restaurant and hotel work,and ive worked in the transportation industry for a lot of years.
Overview
16
16
years of professional experience
Work History
Fedex Delivery
Fedex Ground
03.2013 - 08.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Furniture Deliverer
Crate And Barrel
01.2009 - 01.2013
- Enhanced customer satisfaction by delivering furniture promptly and efficiently.
- Assisted in assembling furniture for clients, resulting in a streamlined delivery process.
- Maintained excellent communication with dispatchers to ensure timely deliveries and accurate routes.
Customer Service Representative
Whole Food Market
01.2008 - 01.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Photography
New England School of Photography
Boston, MAHigh School Diploma -
Dom Bosco
Brasilia DF -Brasil01.1982
Skills
- Time Managemen
- Safe Driver Training
- Customer Service
music and photography
vinyl ,jazz ,rock etc .Photography in general
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Fedex Delivery
Fedex Ground
03.2013 - 08.2023
Furniture Deliverer
Crate And Barrel
01.2009 - 01.2013
Customer Service Representative
Whole Food Market
01.2008 - 01.2010
Associate of Arts - Photography
New England School of Photography
High School Diploma -
Dom Bosco
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