Carlos Mendoza
Laredo,Texas
Summary
Dynamic leader with a proven track record at IBC Bank, adept in cash management and fostering customer engagement. Excelled in staff development and regulatory compliance, significantly enhancing transaction efficiency and customer satisfaction. Skilled in problem-solving and adaptability, consistently achieving goals with a focus on continuous improvement and teamwork.
Overview
2022
2022
years of professional experience
Work History
Teller Supervisor
IBC Bank
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Improved cross-selling success through targeted training and employee incentives.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
Team Leader
Chick Fill A
08.2018 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Leader
Wendys International
02.2016 - 07.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Nixon Highschool
Laredo, TX05.2016
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Goal setting and achievement
- Regulatory compliance awareness
- Sales and Cross-selling
- Consumer banking
- Banking product sales
- Financial record keeping
- Transaction processing efficiency
- Transaction processing
- Loss prevention
- Cash auditing
- Teamwork
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Recordkeeping and documentation
- Compliance, banking laws, and regulations
- Financial statements
- Product knowledge
- Professionalism
- Continuous improvement
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Chick Fill A
08.2018 - 10.2021
Team Leader
Wendys International
02.2016 - 07.2018
Teller Supervisor
IBC Bank
High School Diploma -
Nixon Highschool
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