Carlos Mendoza
Oxnard,CA
Summary
I am a professional with a background in customer service and driving instructor. I am also bilingual in both English and Spanish which can help expand the demographic of clients that I can service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Professional Driving Instructor
Top Notch Driving School
Camarillo, CA
01.2026 - 04.2026
- Educated students on how to drive safely by developing skills needed to pass driving theory and practical examinations.
- Created lesson plans and strategies for safe driving to reduce students' fears on road.
- Established driver training standards for day, night, and adverse weather conditions to promote safe driving standards.
- Kept track of students' progress and maintained written evaluations of each driver trainee's progress.
Customer Service Representative
Golden Customer Care LLC
Chatsworth, CA
08.2021 - 02.2025
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered emails to greet and assist customers with various needs and questions.
- Returned customer emails and responded to inquiries and complaints.
- Provided sales links and processed returns and refunds.
Customer Service Representative II
City Of Oxnard
Oxnard, CA
06.2010 - 02.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions via in-person, phone, & email regarding all utility billing questions including services.
- In charge of the collections process for non paid balances.
- Collaborated with team members of our department as well as water metering department to resolve service issues.
- Processed account journal entries to assist in balancing out reconciliations.
Education
Associate of Science - Accounting
University of Phoenix
Phoenix, AZ06.2012
Skills
- Clean driving record
- Customer service professional
- Reliable and punctual
- Management and administrative experience
Certification
I currently hold a valid driving instructor's license.
Timeline
Professional Driving Instructor
Top Notch Driving School
01.2026 - 04.2026
Customer Service Representative
Golden Customer Care LLC
08.2021 - 02.2025
Customer Service Representative II
City Of Oxnard
06.2010 - 02.2021
Associate of Science - Accounting
University of Phoenix