Carlos Mesa
Dunedin,FL
Summary
Driven by a results-oriented approach, I leveraged time management and customer service skills to enhance customer satisfaction significantly. Demonstrating a professional attitude and attention to detail, my adaptability and dedication to quality set me apart, ensuring high standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Line Cook / Dishwasher
Prohibition Kitchen
08.2023 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Mail Machine Operator
PostcardMania
09.2015 - 08.2023
- Adhered to strict confidentiality policies while handling sensitive documents or personal information in mailings.
- Reduced downtime, troubleshooting and repairing machine malfunctions as needed.
- Monitored compliance with postal regulations to avoid penalties or delays in delivery times.
- Managed inventory of supplies such as ink cartridges, paper stock, and envelopes to ensure smooth operation.
- Assisted customers in resolving mailing issues, providing exceptional service and support.
- Maintained cleanliness in the work area, promoting a safe and efficient workspace for all employees.
- Improved accuracy of deliveries by regularly updating addresses in the mailing system database.
- Quickly adapted to changes in mailing technology or postal regulations ensuring continuous efficiency.
- Enhanced workplace safety with regular machine inspections and preventative maintenance tasks.
- Trained new employees on machine operation procedures, fostering a supportive learning environment.
- Ensured timely delivery of mail by sorting, organizing, and preparing items for distribution.
- Increased mail processing efficiency by maintaining and operating high-speed mailing equipment.
- Maximized postal savings with proper application of postage rates and discounts on bulk mailings.
- Coordinated with other departments to streamline interoffice communications and deliverables.
- Achieved successful project completion through effective communication with team members during high-volume periods.
- Streamlined mail processing operations, implementing organizational systems for incoming and outgoing mail.
- Collaborated with team members to optimize workflow and improve overall productivity in the mailroom environment.
- Initiated process improvements that led to increased productivity levels within the department.
- Implemented quality control measures for consistent accuracy across all mailed materials.
- Operated postal machines and mail-processing machines.
General Operations / Mailroom Clerk
Renew Life
03.2014 - 12.2015
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Completed daily tasks within the organization including cleaning, restocking, and assisting departments.
Guitar Sales / Front Door / Warehousing
Guitar Center
01.2012 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Warehousing products by correctly scanning and organizing inside the back warehouse
Education
High School Diploma -
Clearwater Central Catholic High School
Clearwater, FL05.2004
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Professional Attitude
- Customer Service
- Reliable and Trustworthy
- Active listener
Timeline
Line Cook / Dishwasher
Prohibition Kitchen
08.2023 - 08.2024
Mail Machine Operator
PostcardMania
09.2015 - 08.2023
General Operations / Mailroom Clerk
Renew Life
03.2014 - 12.2015
Guitar Sales / Front Door / Warehousing
Guitar Center
01.2012 - 09.2014
High School Diploma -
Clearwater Central Catholic High School
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