Carlos Miguel Martinez
Scurry,TX
Summary
Professional with focus on collision repair, bringing deep understanding of vehicle diagnostics, damage assessment, and repair techniques. Known for excelling in team environments, adapting to change, and consistently delivering high-quality results. Skilled in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Consistently reliable and driven to meet evolving needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collision Repair Specialist
Lakeside Chevrolet
08.2023 - Current
- Streamlined workflow processes, reducing repair turnaround times while maintaining quality standards.
- Led team meetings to discuss project updates, address challenges, and strategize improvements in service delivery.
- Collaborated with insurance adjusters to ensure proper compensation for necessary repairs, minimizing out-of-pocket expenses for clients.
- Increased repeat business by establishing strong relationships with customers through clear communication and exceptional service delivery.
- Conducted thorough vehicle assessments to identify all damage areas, ensuring comprehensive repair plans were developed.
Collision Repair Specialist
Joe Hudsons Collision Center
11.2022 - 08.2023
- Diagnosed vehicle damage and formulated effective repair plans to restore functionality.
- Utilized advanced collision repair tools and technologies to ensure high-quality outcomes.
- Collaborated with insurance adjusters to assess damage and negotiate repair estimates effectively.
- Implemented quality control measures to enhance accuracy in repairs and customer satisfaction levels.
- Provided detailed documentation of all completed work for customer records and warranty purposes when applicable.
Parts Manager
Joe Hudsons Collision Center
05.2022 - 11.2022
- Managed inventory levels, ensuring timely availability of parts for production needs.
- Oversaw procurement processes, negotiating with suppliers to optimize cost and quality.
- Trained and mentored junior staff on best practices in parts management and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Unit assembler
Accura Systems Inc.
07.2019 - 05.2021
- Operated various hand tools and machinery to complete assembly tasks safely.
- Assembled components efficiently following detailed blueprints and specifications.
- Trained new employees on assembly techniques and safety protocols, enhancing team productivity.
- Maintained organized workstations, ensuring tools and materials were readily available for assembly tasks.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
Show worker
Global Exposition Services
08.2017 - 11.2018
- Operated machinery for assembly and setup of exhibition displays.
- Drew up and laid out floor plans.
- Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
- Assembled products according to changing daily work orders and specific customer needs.
- Utilized strong problem-solving skills when faced with unexpected challenges or complications during daily operations.
- Trained new staff on operational procedures and best practices.
Cook
What-A-Burger
05.2016 - 01.2020
- Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
- Operated kitchen equipment safely, ensuring compliance with health and safety regulations.
- Trained new staff on food handling procedures and cooking techniques, fostering skill development.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Education
High school diploma -
Kaufman High School
Kaufman05.2017
Skills
- Adaptable in dynamic settings
- Efficient decision maker
- Proactive learner
- Strong verbal and written communication
- Collaborative team member
- Active listening
- Strong work ethic
- Sustainable work-life integration
- Personal development
- Proficient in computer applications
- Customer service
Certification
ICAR Gold Class certified
Languages
Spanish
Professional Working
Timeline
Collision Repair Specialist
Lakeside Chevrolet
08.2023 - Current
Collision Repair Specialist
Joe Hudsons Collision Center
11.2022 - 08.2023
Parts Manager
Joe Hudsons Collision Center
05.2022 - 11.2022
Unit assembler
Accura Systems Inc.
07.2019 - 05.2021
Show worker
Global Exposition Services
08.2017 - 11.2018
Cook
What-A-Burger
05.2016 - 01.2020
High school diploma -
Kaufman High School
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