Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carlos Molina

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Vroom
02.2021 - 03.2024
  • Delivering a high-value product to our customers utilizing a Vroom-branded flatbed truck and unload the vehicle at the customers delivery location
  • Perform pre-trip and post-trip inspections of customer vehicles ensuring the car shines and looks like a brand-new car
  • Maintain and service delivery vehicles as needed (refuel, change oil, tire pressure, repairs, etc.)
  • Serve as a liaison between several departments ensuring that the customer's paperwork is completed and ready for delivery
  • Provide enthusiastic customer service and in-person support to the customer
  • Becoming a subject matter expert with features and options of different vehicles to orient customers with their new vehicle
  • Constantly demonstrating excellent problem-solving skills to handle front-line customer issues and questions at the point of delivery
  • Show initiative and be adaptable in a fast-paced, rapidly growing company that is transforming the way consumers purchase vehicles
  • Scheduling deliveries with the customer as soon as their vehicle is inspected and has the green light to be delivered
  • Constant communication with the customer once the vehicle has been sold and providing them with updates on their vehicle
  • Streamlined operations by implementing efficient processes and procedures.
  • Boosted productivity by establishing effective communication channels between departments.
  • Reduced costs with meticulous budget management and resource allocation.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Having to scheduling vehicle pickup and deliveries around the customers schedule and having to arrange the days for 3 drivers making sure they're time is being utilized as efficient as possible.

Amazon Delivery Driver

Amazon DSP
10.2019 - 12.2020
  • Being able to safely drive and operate the delivery vehicle at all times
  • Sun, rain or snow being able to driver in every weather condition Colorado throws at you
  • Comfortably use a hand held device for routing information and customer delivery information
  • Load and unload packages to be delivered, even those that weigh 60Lbs
  • Having great problem solving skills is essential
  • Not every delivery address has access or wide parking spots
  • Communicating with the customer was crucial to making sure the customer received their package timely and safely.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Security Supervisor

Advantage Security Inc
09.2018 - 10.2019
  • Scheduling security guards in 5 of the properties we had to supervise
  • Overseeing the different locations and making sure a guard was always present at each of the properties
  • Working different hours, sometimes overnights
  • Coordinating pickup for our patrolling vehicle that needed maintenance and making sure at least one vehicle was accessible to the guards
  • Keeping guards to par with their logs and reporting to me with any concern to the properties
  • Being the direct point to contact between the property managers and Advantage Security.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.

Shift Supervisor

Panera Bread
05.2015 - 08.2018
  • Having the ability to run great shifts, It starts with great communication
  • Supervising a staff of 15-20 people
  • Making sure everyone has a designated area and task for the day
  • Having great customer service both in person and over the phone as my location had catering services
  • Staying calm and being able to redirected people as business needs were always changing
  • Managing food coast and being in charge of the truck orders that need to be put in twice a week
  • Being able to pass and be ServSafe certified.

Education

High school diploma -

Cherry Creek High School
Greenwood Village, CO
05.2016

Skills

  • Flatbed
  • Labor cost analysis (6 years)
  • Coordinating (4 years)
  • Project Scheduling
  • Personnel Resource Allocation
  • Payroll Administration
  • Inventory Oversight
  • Customer Invoicing
  • Quality Assurance
  • Adaptability
  • Scheduling Management
  • Problem Solving
  • Route driving (6 years)

Languages

Spanish
Native or Bilingual

Certification

DOT Medical card

Timeline

Operations Coordinator

Vroom
02.2021 - 03.2024

Amazon Delivery Driver

Amazon DSP
10.2019 - 12.2020

Security Supervisor

Advantage Security Inc
09.2018 - 10.2019

Shift Supervisor

Panera Bread
05.2015 - 08.2018

High school diploma -

Cherry Creek High School

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Carlos Molina