Carlos Monllor
Senior Special Agent
Fort Benning,GA
Summary
Seasoned and knowledgeable Special Agent with a TS/SCI clearance and an accomplished law enforcement career focused on investigating criminal cases. Dedicated and experienced professional with a history of meeting organization goals utilizing consistent and organized practices. Skilled in planning and conducting complex operations; while working under pressure and adapting to new situations and challenges to best enhance organizational success. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, training, and organizational excellence. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
24
24
years of professional experience
13
13
Certifications
Work History
Senior Special Agent
US Army Criminal Investigation Division
Fort Benning, GA
10.2010 - Current
- Implemented various programs to prevent crime and improve outcomes of criminal investigations.
- Interviewed witnesses and suspects.
- Managed up to 20 active investigations simultaneously.
- Trained new agents in investigative procedures and legal requirements.
- Offered operational and administrative oversight to team of special agents.
- Gathered evidence and served as witness in court proceedings.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
- Prepared reports, kept investigation records and maintained all case-related paperwork.
- Supervised team of special agents carrying out law enforcement activities.
- Applied in-depth understanding of forensic science to collect evidence and support investigations.
Military Police
US Army
Fort Drum, NY
11.2009 - 09.2010
- Supervised 24-hour police operation investigating civil disturbances on base.
- Guided and coordinated unit's force protection programs to meet all organization's requirements.
- Directed logistical training procedures in accordance with military regulations.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
- Implemented established protocols, upholding all safety standards through project completion.
- Streamlined operational efficiencies, implementing process improvements relating to law enforcement, fire prevention and protection, criminal investigations, physical security and military police development, health, welfare and safety.
- Employed negotiation techniques to diffuse hostile situations.
- Boosted operational planning efficiencies, directing dispatch movement for security response.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
- Implemented project management skills to solve multi-faced problems that impacted executive leaders.
Transportation Management Coordinator
US Army
Fort Drum, NY
05.2007 - 10.2009
- Documented and inventoried freight, cargo and material shipments of all types.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Coordinated and monitored movement of personnel and cargo throughout country.
- Identified hazardous materials and safely secured or disposed of it.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted inventory audits with 100% accuracy following company procedures.
- Diminished accidents 96% by identifying root causes for corrective action.
Program Support Assistant
Veterans Administration Hospital
Ponce, PR
09.2003 - 04.2007
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Analyzed program information to present innovative solutions to program supervisors.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Increased customer service success rates by 20% by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Used automated mail processing equipment to sort and collate mail.
- Calculated costs of letters and packages based on classification, weight and destination.
- Operated postage meters, mail sealers and labeling machines.
Automated Logistical Specialist
US Army
Wheeler Army Airfield, HI
04.1998 - 08.2003
- Organized material distribution and transportation logistics in accordance with executive direction.
- Supervised personnel in supply, services, materials management and logistical operations.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained over 10,000 records, which included stock lists, inventory and material counts.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue by 10%.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
BBA - Accounting
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR07.1997
High School Diploma -
Notre Dame High School
Caguas, PR05.1989
Skills
- Federal criminal code expertise
- Witness interrogations and interviews
- Firearms training
- Forensics
- Background Checks
- Evidence control
- Training Program Development
- Customer Service
- Human Resource Management
- Transportation Planning
- Warehouse Management System
- Logistics functions
- Time Management
- Payroll Preparation and Processing
- Microsoft Office
Websites
Certification
- Master Special Victims Investigator - 2021
- Crime & Criminal Intelligence (CRIMINT) Analyst course - 2019
- Special Victims Unit Investigations Course - 2017
- Crisis/Hostage Negotiation Level I - 2015
- Senior Leader Course - 2012
- Advanced Crime Scene Investigative Techniques - 2012
- Child Abuse Prevention Investigative Techniques - 2011
- Criminal Investigation Division Special Agent Course - 2010
- Advanced Leader Course - 2010
- Transportation Management Coordinator Course- 2007
- Military Police Training - 2006
- Warrior Leader Course - 2000
- Automated Logistical Specialist Course - 1998
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Special Agent
US Army Criminal Investigation Division
10.2010 - Current
Military Police
US Army
11.2009 - 09.2010
Transportation Management Coordinator
US Army
05.2007 - 10.2009
Program Support Assistant
Veterans Administration Hospital
09.2003 - 04.2007
Automated Logistical Specialist
US Army
04.1998 - 08.2003
BBA - Accounting
Inter American University of Puerto Rico Metropolitan Campus
High School Diploma -
Notre Dame High School