CARLOS MONTERROSA
East Palo Al
Summary
Energetic and successful supervisor with a track record of motivating and fostering positive team dynamics to achieve ambitious goals. Dedicated to cultivating an open and communicative culture that empowers employees to contribute to the company\'s overall success. Strong customer service, multitasking, and time management abilities. Hardworking employee committed to providing every customer with a positive and memorable experience. Consistently met company needs through organized and efficient practices. Thrives under pressure and adapts quickly to new situations and challenges. Always striving to enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Supervisor
Starbucks
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Crew
Trader Joe's
01.2023 - 03.2024
- Proficient in cashier duties, handling transactions accurately and efficiently
- Skilled in providing exceptional customer service, resolving issues and answering inquiries
- Knowledgeable in processing returns, exchanges, and refunds according to store policies and procedures
Supervisor
Starbucks
01.2022 - 01.2023
- Oversaw quality control to identify inconsistencies and malfunctions
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Displayed strong telephone etiquette, effectively handling difficult calls
- Monitored operations and reviewed records and metrics to understand company performance
- Complied with company policies, objectives and communication goals
- Reviewed completed work to verify consistency, quality and conformance
- Evaluated needs of departments and delegated tasks to optimize overall production
- Maintained positive working relationship with fellow staff and management
- Responded to customer questions regarding products, prices and availability
- Provided ongoing training to address staff needs
- Identified needs of customers promptly and efficiently
- Analyzed key performance indicators to identify effective strategies
- Set specific goals for projects to measure progress and evaluate end results
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customer complaints and adjusted policies to meet changing needs
- Created plans to propose solutions to problems related to efficiency, costs or profits
Education
Bachelor of Science - Computer Science
Canada College
Bachelor of Science - Software Engineering
San Jose State University
San Jose, CA05-2026
Skills
- Leadership
- Relationship Building
- Team Building
- Planning & Organizing
- People Skills
- Active Listening
- Project management
- Performance analysis
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Starbucks
04.2024 - Current
Crew
Trader Joe's
01.2023 - 03.2024
Supervisor
Starbucks
01.2022 - 01.2023
Bachelor of Science - Computer Science
Canada College
Bachelor of Science - Software Engineering
San Jose State University
Similar Profiles
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Guillermo FloresGuillermo Flores
Service Sales Representative at Wheel WorksService Sales Representative at Wheel Works