Summary
Overview
Work History
Education
Skills
In-Progress
Timeline
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Carlos Montes

Green Bay,WI

Summary

Resourceful Operations Administrator known for wanting to help where-ever they can and learn and as much as possible. Strengths include problem-solving, decision-making, planner and perseverance. Comfortable working with people of all levels and mentoring others to strive to that next level. Organized with natural relationship-building and leadership talents. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Infrastructure Operations Administrator

Rosen's Diversified
Green Bay, Wisconsin
09.2023 - Current
  • Familiar with Veeam, VMware, Azure, Entra ID, SolarWinds, Azure Stack HCI, and BMC.
  • Developed and deployed PowerShell-based automation scripts for Azure runbook services.
  • Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and VMs.
  • Provided technical guidance to project teams on best practices for deploying applications to Microsoft Azure platform.
  • Created custom roles in Azure Active Directory for access control management of users and groups across multiple subscriptions.
  • Integrated third-party applications with Microsoft Azure using APIs and RESTful web services.
  • Analyzed cost optimization opportunities for existing resources deployed in the Azure environment.
  • Developed and implemented IT processes to ensure compliance with security/industry standards

Operations Client Support

American Foods Group
Green Bay, WI
02.2022 - 09.2023
  • Provided company users with tech support for IT problems and account maintenance.
  • Provided technical support to staff members on a variety of multimedia applications.
  • Manage devices through multiple MDM tools, Entra ID, Soti MobiControl, ABM, Samsung Knox
  • Took initiative to take ownership of production data collection assets and management software.
  • Troubleshoot hardware and software issues on various various OS's
  • Working Knowledge of Active Directory and Azure AD
  • Train Employees and Interns

Tech Support

Cash Depot Inc.
Green Bay, Wisconsin
02.2021 - 09.2022
  • Provided company users with tech support for IT problems and account maintenance.
  • Diagnosed malfunctions over the phone with a technician by running tests on various systems and components to identify the source of problems.
  • Provided remote support for clients experiencing technical difficulties with their ATMs.
  • Configured software settings for new ATMs to ensure proper operation.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Education

Bachelor of Arts - Graphic Design

University of Stevens Point
Stevens Point, WI
09-2016

Skills

  • Troubleshooting and problem resolution
  • Performance optimization
  • Disaster Recovery
  • Server hardware monitoring and maintenance
  • Technical Documentation and Reporting
  • Configuration Management
  • Patch management
  • Multitasking ability
  • Verbal and writing communication
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Adaptability

In-Progress

  • Working towards the AZ-900 Certification

Timeline

Infrastructure Operations Administrator

Rosen's Diversified
09.2023 - Current

Operations Client Support

American Foods Group
02.2022 - 09.2023

Tech Support

Cash Depot Inc.
02.2021 - 09.2022

Bachelor of Arts - Graphic Design

University of Stevens Point

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Carlos Montes