Carlos Morales
Marble Falls
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
District Manager
Pinnacle Propane
01.2023 - Current
- Streamlined operations by establishing efficient processes and communication channels between locations, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised 4 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
District Manager
Suburban Propane
01.2022 - 10.2022
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Managed expense and investment budgets to meet business operating plans.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counseled and disciplined employees, driving performance improvement.
- Established control systems for costs and labor, meeting budget guidelines.
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results.
Area Manager
AmeriGas Propane
02.2011 - 10.2021
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Oversaw development of new markets in south Texas area, capitalizing on this market development which
stimulated increase in revenue by 700 % over 9 years with average revenue growth of 75 % on annual basis - Administered offices in south Texas that generated over 15,000,000 annually in revenue, with over 7,5000,000 in EBITDA
- Instituted plan of action that entailed comprehensive evaluation and reconfiguration of route structures based on local tendencies and characteristics, delivering increased efficiency of our delivery drivers by 50 %
- Oversaw operations of 7 locations in south Texas while maintaining compliance with regulatory agencies such
Texas Rail road commission, U.S homeland security, fire marshall etc - Coordinate compliance with established company KPI's through optimization of operations and process
Education
Bachelor of Arts - Business Law
Universidad Valle De Mexico
Mexico06.1993
Skills
- Projections Development
- Market Research
- Staff Recruiting
- Contract Management
- Project Management
- Budget Management
- Revenue Generation
- Operations Oversight
- Business Development
- Multi-Unit Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
District Manager
Pinnacle Propane
01.2023 - Current
District Manager
Suburban Propane
01.2022 - 10.2022
Area Manager
AmeriGas Propane
02.2011 - 10.2021
Bachelor of Arts - Business Law
Universidad Valle De Mexico
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