Carlos Morales
Saint Cloud,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Books/Paralegal
Ivanor Law Firm
1805 W. Colonial Drive, Orlando, Florida, 32804
02.2022 - Current
- Oversee the daily operational and business needs of the office from interacting with vendors and software providers to ensuring the office has everything needed to function effectively.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepares work to be accomplished by gathering and sorting documents and related information
- Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Lead Paralegal
The Ivanor Law Firm
Orlando
07.2018 - 02.2022
- Enhanced case efficiency by streamlining processes and managing complex litigation matters.
- Improved client communications by maintaining accurate records and providing timely updates on case progress.
- Reduced attorney workload through meticulous organization of essential documents and legal research.
- Assist attorneys by providing clerical and research support services including document preparation and review; interviewing clients and witnesses; research, investigations, and fact checking; and trial preparation.
Front Desk Clerk
Hilton Home2 Suites
Orlando
02.2018 - 08.2018
- Working the front desk with a great attitude and assist the guests as they check-in, check out, and anything they may need in between.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Event Planner Assistant
Inspirations By
07.2013 - 06.2017
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Enhanced client satisfaction by providing exceptional event planning and organization services.
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, displays, special needs requirements, printing and event security
- Evaluate and select providers of services according to customer requirements
- Inspect event facilities to ensure that they conform to customer requirements
- Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
- Organize registration of event participants.
Education
Bachelor of Science - Integrated Business
University of Central Florida
05.2023
Associate of Arts - General Studies
Valencia College
Skills
- Workflow Planning
- Business Administration
- Database Administration
- Project Management
- Customer Relations
- Administering Payroll
- Financial Reporting
- Excellent Multitasking Abilities
- Billing and Invoicing
- Financial Tracking
- Workflow Optimization
- Human Resources
- Strategic Planning
- Staff Training
- Office Management Software
- Financial Accounting
- Customer Service
- Legal Research
- Administrative Experience
- Legal Drafting
- Financial analysis
- Microsoft Excel
- Paralegal
- Persuasive Selling
- Microsoft Powerpoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Authorized to work in the US for any employer
Timeline
Office Manager/Books/Paralegal
Ivanor Law Firm
02.2022 - Current
Lead Paralegal
The Ivanor Law Firm
07.2018 - 02.2022
Front Desk Clerk
Hilton Home2 Suites
02.2018 - 08.2018
Event Planner Assistant
Inspirations By
07.2013 - 06.2017
Bachelor of Science - Integrated Business
University of Central Florida
Associate of Arts - General Studies
Valencia College