Carlos Morales

As a Traveling Sales Associate for DRIVE, I traveled to auto shops to promote and deliver tailored solutions that enhanced efficiency and operations. I built strong client relationships, assessed business needs, and provided ongoing support to ensure the successful implementation of DRIVE’s services

• Working as a car salesman, responsible for selling vehicles to customers by showcasing their features and benefits, conducting test drives, and negotiating prices
• Managed paperwork, coordinated delivery logistics, and provided exceptional customer service
• Followed up with customers to build long-term relationships and successful referrals
• Managed sales negotiations and financing options
• Educated customers about sales processes, warranty requirements, and service standards
• Created effective marketing strategies to promote new models or used cars inventory specials
• Handled trade-ins by appraising the value of existing vehicles and negotiating terms of exchange
• Utilized persuasive communication techniques to close deals quickly and efficiently

• Greeted and accommodated guests, building positive experience from first interaction
• Memorized menu to help diners make informed meal choices
• Assisted with training of new staff members
• Processed payments and completed register transactions accurately
• Resolved customer complaints and inquiries in a timely manner
• Informed kitchen of special dietary needs or requests, delivering personalized meal options
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests

• Utilized POS system to process payments accurately and efficiently
• Monitored restaurant operations to ensure compliance with health department regulations
• Analyzed customer feedback data to identify areas needing improvement in the dining experience
• Assisted in recruiting efforts by interviewing prospective employees and evaluating their qualifications
• Communicated regularly with kitchen staff to ensure orders were delivered promptly and accurately
• Conducted weekly meetings with servers to review goals, discuss any issues that arose during their shifts, share best practices
• Implemented cost-saving measures that improved operational efficiency without sacrificing quality or service

• Oversee all aspects of rental car reservations department operations, ensuring efficient and effective service delivery
• Manage a team of reservation agents, providing leadership, guidance, and training to optimize performance and customer satisfaction
• Develop and implement strategies to maximize reservation bookings, revenue, and occupancy rates
• Monitor reservation systems and databases to ensure accuracy, reliability, and compliance with company policies and procedures
• Analyze reservation trends and customer feedback to identify opportunities for improvement and implement solutions
• Collaborate with other departments such as fleet management, customer service, and sales to enhance overall customer experience
• Handle escalated customer issues and complaints promptly and professionally, striving for satisfactory resolutions
• Prepare regular reports on reservation metrics, performance indicators, and financial results for senior management review

• As a sales associate for sunglasses, responsible for assisting customers in selecting and purchasing sunglasses based on their needs and preferences
• Provided product knowledge and expertise, helping customers understand different lens options, frame styles, and UV protection features
• Maintained an organized and visually appealing display of sunglasses, restocked inventory, and processed transactions