CARLOS MORAN-TORRES

• Strategic Vision: Guided the company through major strategic changes that led to a 30% boost in efficiency and a 25% cut in operational costs.

• Crisis Management: Took charge during critical moments, ensuring the company stayed on track and minimizing the impact of unexpected events.

• Team Leadership: Built and led a dynamic team of over 50 people, creating a supportive work environment that increased team performance and loyalty by 40%.

• Compliance & Risk Management: Revamped risk management and compliance processes, reducing regulatory issues by 50% and improving audit results.

• Innovation: Championed new technologies and practices in the insurance field, which improved customer service and retention rates by 35%.

• Client Relations: Developed strong relationships with clients and stakeholders, resulting in a 20% rise in new business and a 15% increase in existing accounts.

• Operational Excellence: Improved operational procedures and embraced data-driven decisions, leading to more accurate and efficient processes.

• Financial Oversight: Managed budgets and financial planning, consistently achieving profit growth and aligning with both company goals and industry standards.

• Distinguished Leadership: Progressed from Criminal Investigator to Chief Commissioner over a 20-year tenure, leading and inspiring teams across multiple regional criminal investigation offices. Supervised and guided over 200 employees, including latent print technicians and new hires, significantly enhancing team effectiveness and operational productivity.

• Broad Crime Investigation Expertise: Conducted thorough investigations into a wide range of crimes including homicides, robberies, thefts, disappearances, drug-related offenses, kidnappings, and rapes. Specialized in banking crimes, such as electronic fraud, credit card cloning, duplicate checks, and transfer scams.

• Advanced Criminology Techniques: Applied diverse branches of criminology and police intelligence to complex investigations. Utilized forensic interviewing techniques to obtain admissions of guilt and conducted meticulous face-to-face interviews with suspects, witnesses, and various stakeholders.

• Strategic Undercover Operations: Successfully organized and executed undercover surveillance operations, collecting critical evidence and contributing to major case resolutions.

• Professional Court Testimony: Delivered clear and professional testimony in criminal proceedings, providing expert insights to support case evidence, establish timelines, and reinforce investigative findings.

• Comprehensive Documentation: Carefully documented statements, observations, and evidentiary materials. Prepared detailed case reports, including allegations, interview transcripts, and physical evidence.

• Innovative Data Management: Developed and implemented systems to support investigative applications through the collection, integration, and management of data, enhancing overall investigative efficiency and accuracy.

• Effective Collaboration: Worked closely with federal agencies and other law enforcement bodies on joint investigations, fostering interagency cooperation and optimizing investigative outcomes.

• Training and Mentorship: Led training programs for new hires and existing staff, including interviewing officers for promotions and guiding them through detective unit operations. Successfully trained over 50 latent print technicians, improving skills and job performance.

• Evidence Preservation: Implemented rigorous procedures to mark off crime scenes and control access, ensuring the protection and integrity of evidence from tampering or loss.

• In-Depth Case Research: Conducted extensive research on criminal cases, leading investigations to determine the appropriate course of action and ensuring thorough resolution of complex cases.