Summary
Overview
Work History
Education
Skills
Websites
Communication Skills
Leadership Experience
References
Timeline
Generic

Carlos Moreno

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Manager In Charge (MIC)

HEB Grocery Store
02.2023 - Current
  • Work with Operations Manager to maintain store conditions and any facility improvements that are needed.
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Led cross-functional team and total store sanitation team to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.

Store Manager

Rack Attack
01.2022 - 01.2023
  • Teach store employees teamwork skills, sales techniques, and prioritization of duties to enhance customer satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Dillard's Department Stores
08.2017 - 05.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service, visual presentation and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Dillard's Department Stores
08.2015 - 07.2017
  • Post Oak Galleria 01/2017-07/2017
  • First Colony Mall 08/2016-12/2016
  • Lake Jackson Mall 08/2015-07/2016
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Men's Sales Manager

Dillard's Department Stores
07.2011 - 07.2015
  • Baybrook Mall 10/2014-07/2015
  • Dearbrook Mall 02/2013-09/2014
  • Pearland Mall 07/2011-01/2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Achieved through coaching, scheduling and maintaining visual standards
  • Daily communication with store and assistant store managers
  • Everyday duties include, customer service, sales, visual, stock and inventory.

Dock Manager

Dillard's Department Stores (Memorial City Mall)
07.2005 - 06.2011
  • Run a highly efficient warehouse and housekeeping crew while staying in budgeted hours
  • Work closely with the Assistant store manager in the needs of the store and assist all managers in everyday duties and projects
  • Ensure all shipping and receiving is accounted for and properly placed
  • Maintain store cleanliness every morning and small cleaning jobs throughout store hours.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Loaded and unloaded trucks and properly secured items to prevent damage during transportation.

Sales Associate, Assistant Area Sales Manager, Sales Manager

Dillard's Department Stores
07.1999 - 06.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

No Degree - Industrial Distribution

University Of Houston
Houston, TX

No Degree - Business

Texas Tech University
Lubbock,TX

Skills

  • Communication
  • Decision Making
  • Motivation Techniques
  • Troubleshooting and problem resolution
  • Organizational Development
  • Operations Management
  • Customer Relations
  • Strategic Planning
  • Human Resources Management
  • Teamwork and Collaboration
  • Team Leadership
  • Staff Development

Websites

Communication Skills

My success as a leader has come from my strong belief in creating a strong team environment. I have achieved a team atmosphere through my ability to listen, guide and motivate. Most importantly my strong work ethic alongside my team is important to me.

Leadership Experience

I have been promoted to 10 different managerial positions (all different area/store volumes) while my time at Dillard's. Under my tutelage I have aided in the promotion of over 30 associates/sales managers in the past 3 years. Achieved sales goals multiple times as a sales manager and had the second best sales percent increase two years in a row as a store manager (also achieved store profit).

References

  • Debra Dumas, Dillard’s District Manager, Debra.Dumas@att.net
  • Amber Menzie, Store Manager at Dillard’s First Colony, 682-414-2165
  • Paula Procell, Store Manager at Dillard’s Deerbrook, 409-392-3243

Timeline

Manager In Charge (MIC)

HEB Grocery Store
02.2023 - Current

Store Manager

Rack Attack
01.2022 - 01.2023

Store Manager

Dillard's Department Stores
08.2017 - 05.2021

Assistant Store Manager

Dillard's Department Stores
08.2015 - 07.2017

Men's Sales Manager

Dillard's Department Stores
07.2011 - 07.2015

Dock Manager

Dillard's Department Stores (Memorial City Mall)
07.2005 - 06.2011

Sales Associate, Assistant Area Sales Manager, Sales Manager

Dillard's Department Stores
07.1999 - 06.2005

No Degree - Industrial Distribution

University Of Houston

No Degree - Business

Texas Tech University

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Carlos Moreno