Summary
Overview
Work History
Education
Skills
Accomplishments
ADDITIONAL PROFESSIONAL DEVELOPMENT
Languages
Timeline
Generic
Carlos M. Ortiz

Carlos M. Ortiz

Vernon

Summary

Encouraging manager and analytical problem-solver with Over 45 years of Military and Corporate Leadership. Expert in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

48
48
years of professional experience

Work History

CFD/CSM

P&W/IAC Customer Fleet Director (CFD), GTI V2500, PW4000, PW4000, PW4000
01.2012 - Current
  • Responsible for all aspects of PW customer support at airline customers including technical, contracts, maintenance planning, entry into service and field office management. Experience with many large and small passenger, cargo and charter airlines in the Americas, European and China regions. (18 years)
  • Currently leading 4 in country, Spanish speaking Field Service Reps (FSR), supporting 6 Latin American airlines in 5 countries, totaling over 200 aircraft using close to 500 PW1100, PW2000 and V2500 engines as their powerplants.
  • Previously led 4 FSRs supporting 9 airlines in Main China and Taiwan, over 250 aircraft and 500 engines 2012-2020
  • Forecast Time & Material engines and supports Fleet Management Program (FMP) contracts with multiple amendments to plan shop visits with 95% accuracy representing over $300 million overhaul revenue per year.
  • IAE Process/procedures documentation lead 2014-16. Standardized format, content and revision of all instructions.
  • Championed China and European Region Customer Satisfaction/Market Feedback Analysis (MFA) processes ensuring all unsatisfactory scores and issues had an exit criteria and closure plan.
  • Successfully completed seven PW1100 and V2500 Entry Into Service (EIS) processes for new customers.

CFD

V2500 Customer Fleet Director (CFD), International Aero Engines (IAE)
01.2010 - 01.2012
  • Led 3 FSRs responsible for 14 passenger, Cargo and Charter airlines, 68 Aircraft, 140 engines in Europe
  • Created and incorporated shop visit tracking tools ensuring the Europe Region met yearly profit goals.
  • Developed and illustrated the first IAE V2500 shop visit forecast Work-Step Instructions to streamline the processes.
  • IAE Fleet Hour Agreement (FHA) Governance team member. Conducted FHA reviews identifying business opportunities and risk mitigation to ensure financial objectives and goals.
  • IAE MFA team member. Improved tracking and completion of customer satisfaction items.

CSM

FT-8 Customer Service Manager (CSM), Gas Turbine Aero Derivative, P&W Power Systems
01.2008 - 01.2010
  • Managed Long Term and Preferred Service Agreements (LTSA/PSA) for 24 FT-8 units in the US and So. America
  • Designed the P&W Power Systems Customer Service Information System (CSIS); A user friendly, web-based FT-8 data system that automatically created charts, enhanced internal communications, and improved overall efficiency.
  • FT-8 units utilize the P&W JT-8D engine that powers multiple aircraft including Boeing 727, 737, MD-80, etc.
  • Portfolio totaling over $430M in assets and $4M per year in revenue.
  • Planned and managed and hosted the first two South American FT-8 conferences improving customer relations.

Expeditionary Training Department Head, Joint Tactical Attack Controller (JTAC), USMC Integration Team Leader

Tactical Control Squadron Twenty-One (TACRON21), Norfolk Virginia
01.2006 - 01.2008
  • Coordinated the USS BATAAN’s (LHD-5) Amphibious Strike Group ensuring effective employment of combat and logistic air power in the execution of over 700 sorties and 5500 flight hours in combat support operations over Iraq and Afghanistan.
  • Developed and implemented the first of its kind training program that converted certified FAA US Navy Air Traffic Controllers into Expeditionary JTAC Assistants in 50% less than the projected time.
  • Conducted 960 hours of combat sustainment, directed over 300 AV-8 and AH-1 Close Air Support (CAS) day/night missions in support of ground forces scheme of maneuvers during 3 bilateral operations in Qatar, Jordan, and Kuwait supporting the 26th Marine Expeditionary Unit.

Advanced Fighter Tactics and JTAC Instructor, Air Naval Tactics Techniques and Procedures (ANTTP) Manager

Naval Strike and Air Warfare Center (NSAWC), Fallon, NV
01.2003 - 01.2006
  • Airwing “Alpha Strike”, Top Gun Level Tactics, Time Sensitive Targeting and Dynamic Strike Tactics Instructor.
  • Managed Million/yr. budget, lead 2 USN Officers, 9 Contractors to publish 42 USN and USMC ANTTP manuals.
  • Evaluated civilian and military Unmanned Arial Vehicle (UAV) in support of Close Air Support (CAS) operations.
  • Assistant Instructor for Navy SEALs and other Special Forces JTAC students during live bomb CAS exercises.

Air Warfare Officer, Operations Strike/Combat Air Plan Coordinator, Staff Air Operations & Planning Officer

Carrier Air Wing Eleven (CVW-11), Lemoore, CA
01.2001 - 01.2003
  • Developed air defense plans for two Carrier Battle Groups protecting them from air attacks following 9/11.
  • Advised the USS Carl Vinson (CVN 70) Carrier Airwing Command in tactical and strategic employment of 72 aircraft in over 3,000 flights, 20,000 flight hours, to deliver over 2 million lbs. of ordnance on enemy targets.
  • Vetted/Proposed strike targets and prepared daily air schedules of air strikes over enemy targets in Afghanistan.
  • Flew 10 combat/combat support missions from USS Carl Vinson over Afghanistan. Awarded 3rd Air Medal and 1 Navy and Marine Commendation Medal with Distinguishing “V” (Valor) Device.

FA-18 Flight Instructor, Assistant Training Department Head, Aircrew Coordination Training Program Manager

Fighter Attack Squadron One Two Five (VFA-125), Lemoore, CA
01.1998 - 01.2001
  • Coordinated priorities and incorporated syllabi to trained 15 FA-18 instructors and 122 students in a 3yr. period.
  • Aerial Combat (Dogfighting), radar and manual bombing, tactical radar intercepts, low level tactics instructor.
  • Primary Manager for Navy’s FA-18 Aircrew Coordination Training and Operation Risk Management programs.

F-14 Combat Aircrew, Mission Commander, Aircraft Division Officer, Airframes/Corrosion Control Officer

Fighter Squadron One Four Three (VF-143), Virginia Beach, VA
01.1995 - 01.1998
  • Flew 48 missions over Bosnia and Iraq while deployed aboard USS George Washington (CVN 73) and USS John Stennis (CVN 74). Awarded 1st and 2nd Air Medals for combat, combat support and tactical air recognizance.
  • 100% success in high altitude photography target acquisition of Iraqi air defense missile systems.
  • Legal and Discipline Officer.
  • Led 125 technicians/4 shops achieving “Zero-Discrepancy” in 6 out of 6 Material Condition Inspections.

Officer Candidate School, Flight Training, F-14 Training
01.1991 - 01.1995

Various Position of Increasing Responsibilities from E-1 to E-7 (Chief Petty Officer), U.S. Navy
01.1978 - 01.1991

Education

Bachelor of Science - Aviation Management (with Honors)

Southern Illinois University
Carbondale, IL

Skills

  • Decisive leadership, management, execution
  • Promotes inclusive teamwork
  • Contract and Technical Issues Management
  • Logistics and engine repair shop visit planning
  • Excels in relationship management, risk mitigation
  • Program development, on budget, on time completion
  • Adaptable, responsible, accountable
  • Strategic Planner, increasing productivity and revenue
  • Creates solutions that fit company and customer
  • Bilingual; fluent in English and Spanish

Accomplishments

  • Envisioned and designed an innovative P&W Power Systems Customer Service Information System (CSIS) enabling tracking of all aspects of engine/turbine events, shop visits, and warranty exposure.
  • Developed, Co-led and implemented the P&W + IAE Cust. Support integration and Joint Achieving Competitive Excellence (ACE) Gold re-qualification plan. Customer Oriented Results and Excellence (CORE) Associate.
  • Awarded over 60 Unit and personal awards including 3 U.S. Navy and Marine Corps Air Medals for over 60 missions in hostile territory and 4 Navy Commendation Medals including 1 award with “V” (Valor) Device.
  • F-14 Radar Intercept Officer, FA-18 Instructor Pilot, Carrier Airwing Tactics Instructor, Joint Terminal Attack Controller (JTAC), US Navy Chief Petty Officer, P-3 Flight Engineer, Aircraft Structures/Hydraulics Instructor.

ADDITIONAL PROFESSIONAL DEVELOPMENT

  • Customer F.I.R.S.T. Phase 1 and 2
  • Thayer Leadership and Development 1
  • P&W Fleet Management
  • ACE, CORE Associate
  • Cockpit/Crew Resource Management
  • P-3 and EP-3 Flight Engineer and airframes mechanic

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

CFD/CSM

P&W/IAC Customer Fleet Director (CFD), GTI V2500, PW4000, PW4000, PW4000
01.2012 - Current

CFD

V2500 Customer Fleet Director (CFD), International Aero Engines (IAE)
01.2010 - 01.2012

CSM

FT-8 Customer Service Manager (CSM), Gas Turbine Aero Derivative, P&W Power Systems
01.2008 - 01.2010

Expeditionary Training Department Head, Joint Tactical Attack Controller (JTAC), USMC Integration Team Leader

Tactical Control Squadron Twenty-One (TACRON21), Norfolk Virginia
01.2006 - 01.2008

Advanced Fighter Tactics and JTAC Instructor, Air Naval Tactics Techniques and Procedures (ANTTP) Manager

Naval Strike and Air Warfare Center (NSAWC), Fallon, NV
01.2003 - 01.2006

Air Warfare Officer, Operations Strike/Combat Air Plan Coordinator, Staff Air Operations & Planning Officer

Carrier Air Wing Eleven (CVW-11), Lemoore, CA
01.2001 - 01.2003

FA-18 Flight Instructor, Assistant Training Department Head, Aircrew Coordination Training Program Manager

Fighter Attack Squadron One Two Five (VFA-125), Lemoore, CA
01.1998 - 01.2001

F-14 Combat Aircrew, Mission Commander, Aircraft Division Officer, Airframes/Corrosion Control Officer

Fighter Squadron One Four Three (VF-143), Virginia Beach, VA
01.1995 - 01.1998

Officer Candidate School, Flight Training, F-14 Training
01.1991 - 01.1995

Various Position of Increasing Responsibilities from E-1 to E-7 (Chief Petty Officer), U.S. Navy
01.1978 - 01.1991

Bachelor of Science - Aviation Management (with Honors)

Southern Illinois University

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