CARLOS MOYA
Houston,TX
Summary
Experienced Restaurant Manager with over 20 years of success in 5-star establishments. Seeking for a responsible and challenging position that require a highly skilled individual, where my professional experience will be used to the full benefit of the company and the opportunitiy for growth and advancement.
Overview
28
28
years of professional experience
Work History
Service Manager
TOMMY'S RESTAURANT OYSTER BAR
08.2019 - Current
- General operation of the restaurant.
- Hiring and recruitment, staff scheduling, ensuring quality and consistency, time management, health and safety compliance and general restaurant inventory.
- Utilize customer service and pubic relation skills to develop successful business and community relations.
- Supervised employee performance, solved problems, and improved efficiency to maintain productivity goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced team performance through regular training, mentoring and constructive feedback.
General Manager
MOCKINGBIRD BISTRO
03.2015 - 08.2019
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Accepted payment from customers and made change as necessary
- Apportioned and served food to facility residents, employees, or patrons
- Assisted co-workers
- Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items
- Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant
- Managed food and produce receiving process with 100% accuracy
- Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diet.
Manager & Bartender
HUGO'S
08.2008 - 03.2015
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Assisted co-workers
- Assisted diners with seating as needed Received frequent customer compliments for going above and beyond normal duties
- Facilitated prompt and accurate seating and service of all guests
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Service Manager/Bar Manager
BRENNAN'S OF HOUSTON
09.2004 - 08.2008
- Assisted diners with seating as needed Assisted co-workers
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Managed kitchen operations for high grossing, fast-paced fair concession kitchen
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
General Manager
CASA OLE
05.1996 - 09.2004
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Associate of Arts - Computer Systems
Instituto Tecnologico De Monterrey
Monterrey, NL, MexicoHigh School Diploma -
Sistema Educativo Ncional
Monterrey, NL, Mexico01.1990
Skills
- Staff development talent
- Customer-oriented
- Strong leader
- Full service restaurant background
- Supervisory skills
- Bilingual in Spanish
- Employee recruitment expertise
- Hiring and training
- Stable work history
- Operations management
- Adaptable
Timeline
Service Manager
TOMMY'S RESTAURANT OYSTER BAR
08.2019 - Current
General Manager
MOCKINGBIRD BISTRO
03.2015 - 08.2019
Manager & Bartender
HUGO'S
08.2008 - 03.2015
Service Manager/Bar Manager
BRENNAN'S OF HOUSTON
09.2004 - 08.2008
General Manager
CASA OLE
05.1996 - 09.2004
Associate of Arts - Computer Systems
Instituto Tecnologico De Monterrey
High School Diploma -
Sistema Educativo Ncional
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