Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CARLOS M PEREZ

Bloomfield

Summary

Experienced professional with a solid foundation in equipment management, ready to spearhead operational efficiency and maximize asset utilization. Demonstrated success in overseeing equipment maintenance, ensuring regulatory compliance, and boosting team performance. Recognized for flexibility, teamwork, and adept problem-solving abilities in high-pressure settings. Proficient in inventory management, maintenance planning, and strategic resource distribution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Reginal Equipment Manager

TRAC Intermodal
07.2022 - Current
  • Reduced downtime in operations by performing proactive maintenance on equipment.
  • Maintained clean and organized facilities.
  • Performed equipment maintenance and repairs.
  • Trained team members effectively to maintain consistent productivity.
  • Maintained accurate records of equipment usage, enabling better planning and scheduling for future projects.
  • Managed equipment budgets, resulting in cost-effective purchasing decisions and reduced overhead expenses.
  • Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
  • Conducted periodic audits on acquired assets, maintaining an accurate database that informed strategic decision-making regarding resource allocation.

Dispatch Manager

Unis Transportation
04.2020 - 06.2022
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Enhanced customer satisfaction by establishing clear and efficient communication protocol.
  • Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.

Apprentice

Sheet Metal Workers Local 25
04.2018 - 04.2020
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
  • Facilitated smoother project workflows by maintaining clean and organized work environment.
  • Acquired new certifications that expanded range of tasks I could perform independently.
  • Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
  • Assisted with post-construction cleanup and maintenance.
  • Loaded and carried materials to facilitate transport at construction sites.

Dispatcher/ Customer Service Representative

Red Trucking & Logistics
05.2017 - 10.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.

Overnight Dispatcher

Salson Logistics
01.2017 - 05.2017
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Customer Service Representative

Ironbound Express Inc
06.2016 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Associate of Applied Science - Telecommunications

DeVry University
North Brunswick, NJ
02-2003

Certificate - HVACR

National Career Institute
East Orange
05-2018

Skills

  • Equipment repairs
  • Safety procedures
  • Inventory supervision
  • Equipment maintenance
  • Forecasting
  • Inventory and restocking

Certification

  • [Area of certification] Training - [Timeframe]

Languages

Spanish

Timeline

Reginal Equipment Manager

TRAC Intermodal
07.2022 - Current

Dispatch Manager

Unis Transportation
04.2020 - 06.2022

Apprentice

Sheet Metal Workers Local 25
04.2018 - 04.2020

Dispatcher/ Customer Service Representative

Red Trucking & Logistics
05.2017 - 10.2017

Overnight Dispatcher

Salson Logistics
01.2017 - 05.2017

Customer Service Representative

Ironbound Express Inc
06.2016 - 10.2016

Associate of Applied Science - Telecommunications

DeVry University

Certificate - HVACR

National Career Institute

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