Carlos M Pomales
Key West,FL
Summary
Friendly and courteous Front Desk Agent with over 25 years of experience serving in high-end B&Bs, boutique hotels and vacation rentals. Consistently delivering first-rate service in a fast-paced professional environment. Skilled at fostering positive relationships with guests and promoting customer loyalty. Customer-focused Motel Front Desk Clerk known for high productivity and efficient task completion. Possess specialized skills in guest services, reservation management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance guest satisfaction and streamline front desk operations.
Overview
29
29
years of professional experience
Work History
Tour operator
Tours of Key West Land and Sea
KW, FL
06.2023 - Current
- Tour operator, social media
- Transported tour participants to activities or tour sites.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Front Desk Agent
Douglas House
KW, FL
09.2022 - 05.2023
- All aspects of front desk and guest relations.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided concierge services such as making dinner reservations or recommending activities for tourists.
Front Desk Agent
Island City House
Key West
06.2021 - 08.2022
- All aspects of front desk, Guest relations
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Front Desk Agent
Artist House
Key West, FL
01.2016 - 04.2021
- Company Overview: This historic home here in Key West with well known haunting history
- All aspects of the front desk
- Made our guests feel like they are returning home and our new guests feel like home
- I was responsible for the grounds and outside decor with putting all the orchids in trees and the whimsical decor and holiday decor
- Made home #1 on Tripadvisor for several years
- This historic home here in Key West with well known haunting history
DJ, Security, Bar Back, Bartender
The Ice Palace Fire Island
Cherry Grove, New York
05.1996 - 10.2016
- Company Overview: Cherry Grove is located on Fire Island, New York along the coastline of southern Long Island
- 32 mile barrier island with small summer vacation towns
- I started working at The Ice Palace /Grove Hotel as maintenance and grounds keeper and over the years expanded my work to include behind the bar and DJ parties of up to 300 people
- I worked seasonal between Key West and Fire Island over the years and my work in Key West was at top Bed and breakfast that tried to keep a place for me on my return
- Cherry Grove is located on Fire Island, New York along the coastline of southern Long Island
- 32 mile barrier island with small summer vacation towns
Front Desk Agent
Old Town Manor
Key West, FL
10.2008 - 05.2010
- While working for the Old Town Manor I learned more than the front desk and was in charge of the property and general maintenance and beautification with plants and yard for their 3 properties
- I was asked by the owners of the Artist House if I could work part time since the present GM was going on maternity leave and upon returning would be time for me to go to Fire Island
Front Desk Agent
The Gardens Hotel
Key West, Florida
10.2001 - 05.2002
- This historical Key West property taught me that customer service is one of the most important things in the hospitality industry and my reviews on Tripadvisor kept The Gardens Hotel in the number one position
Skills
- Microsoft
- Workplace Issue Analysis
- Effective Client Interactions
- Customer Service Professional
- Strong multitasking
- Housekeeping collaboration
- Team player attitude
- Concierge services
- Tourism industry insight
- Fluent in Spanish and Sign
- Time management
Timeline
Tour operator
Tours of Key West Land and Sea
06.2023 - Current
Front Desk Agent
Douglas House
09.2022 - 05.2023
Front Desk Agent
Island City House
06.2021 - 08.2022
Front Desk Agent
Artist House
01.2016 - 04.2021
Front Desk Agent
Old Town Manor
10.2008 - 05.2010
Front Desk Agent
The Gardens Hotel
10.2001 - 05.2002
DJ, Security, Bar Back, Bartender
The Ice Palace Fire Island
05.1996 - 10.2016
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