Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Carlos Mucha

Chicago,IL

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

26
26
years of professional experience

Work History

Branch Manager II, Assistant Vice President

US Bank
03.2013 - 06.2023


  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Examined customer loan applications for loan approvals and denials.
  • Boosted sales and customer loyalty through incentive programs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Launched new training program to boost employee skills and staff retention rate.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.

Branch Manager I

Charter One Bank
09.1997 - 12.2013
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Complied with regulatory guidelines and requirements.

Education

Accounting And Business Management

South Suburban College of Cook County
South Holland, IL

Accounting And Business Management

St. Xavier University
Oak Lawn, IL

Skills

  • Debt Ratios
  • Benefits Structures
  • Branch Operations
  • Motivational Techniques
  • Customer Feedback
  • Customer Loyalty
  • Excellent Team Leadership
  • Bank Security Expertise
  • Build Customer Relationships
  • Raising Capital
  • Risk Assessment and Classification
  • Financial Reporting and Analysis

Awards

Legend of Possible 2018, US Bank

Achieve the top 10% of Bank Branches in marketing area of sales goals


Legend of Possible 2017, US Bank

Achieve the top 10% of Bank Branches in marketing area of sales goals


Timeline

Branch Manager II, Assistant Vice President

US Bank
03.2013 - 06.2023

Branch Manager I

Charter One Bank
09.1997 - 12.2013

Accounting And Business Management

South Suburban College of Cook County

Accounting And Business Management

St. Xavier University

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Carlos Mucha