Carlos Muniz
Peoria,AZ
Summary
Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
39
39
years of professional experience
Work History
Sr. Network Implementation Program Manager
Lumen Technologies
Phoenix, AZ
11.2009 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Design and engineer the network buildout according to Lumen's objectives, standards, and specifications.
- Supports the Outside Plant (OSP) fiber network by performing on-call duties, network troubleshooting, maintenance, repairs and analyzes complex network issues to provide short-term and/or long-term resolution plans.
- Coordinate and communicate with internal and external parties including customers, vendors, contractors, regulators, and utility companies.
- Oversee the construction process from site survey to completion and ensure that the projects meet the quality, budget, and timelines for delivery.
Outside Plant Manager
Lumen Technologies
Phoenix , AZ
07.2006 - 11.2009
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Identified and resolved operational issues in a timely manner.
- Responsible for leadership and ultimately accountable for the performance and results of the operation team, including goal setting, performance reviews, and day-to-day management responsibilities of individual contributors.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
Sr. Quality Assurance Manager
Lumen Technologies
Washington , DC
04.2003 - 06.2006
- Developed comprehensive Quality Assurance program to ensure products met customer requirements.
- Conducted regular audits of production processes to identify and eliminate non-conformance issues.
- Created reports detailing the results of quality assurance inspections.
- Investigated customer complaints related to product quality and took corrective action as needed.
- Monitored contractors' performance against specified criteria and reported findings to the management team.
- Reviewed project specifications with stakeholders to ensure compliance with regulatory requirements.
- Documented results from tests, inspections, reviews, and audits of construction projects.
- Troubleshot product issues and fixed problems.
- Travel to numerous government sites within the United States to monitor construction projects.
Field Engineer
Level 3 Communications, Inc.
Phoenix, AZ
07.2000 - 04.2003
- Performed maintenance activities on existing networks including DC power, patching, and replacing modules.
- Built relationships with vendors to ensure timely delivery of necessary equipment or services.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Utilized knowledge and skills in root cause failure analysis.
- Assisted with acceptance of the Long Haul Network between El Paso, TX. And San Diego, CA.
- Provided technical support and training to team members.
- Resolved technical issues encountered in the field promptly.
- Collaborated with project management teams to ensure timely completion of projects.
- Performed on-site installation, maintenance, and repair of company equipment.
- Conducted site surveys to assess and document field conditions and project requirements.
Operations Manager
MCI Communications
El Paso, TX
11.1997 - 07.2000
- Managed Long Haul route between El Paso, TX. and San Antonio, TX.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
Technician
MCI Telecommunications
El Paso, AZ
02.1990 - 11.1997
- Performed troubleshooting and repair of equipment.
- Replaced defective modules or parts as needed.
- Provided technical support services to customers.
- Installed CPE Equipment in customer locations.
- Ran tests on CPE equipment and circuits.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Schedule maintenance windows to repair fiber cable and equipment issues.
- Locate fiber network along the Union Pacific Rail Road.
- Splice fiber cable during emergency outages.
- Dispatch to customer locations for new equipment installations and customer issues.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
USA Army
United States Army
Fort Huachuca, AZ
11.1985 - 11.1989
- Performed routine maintenance on tactical equipment to ensure optimal performance.
- Troubleshot telephone switch, making repairs or adjustments when necessary.
- Deployed to Honduras several times to train Honduran soldiers in tactical communication equipment.
- Followed orders and carried out mission directives with professionalism.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
Education
Bachelor of Science - Computer Information Systems
Park University
Kansas City, MO12-2009
Skills
- Talent Recruitment
- Data Analysis
- Resource Management
- OSHA Compliance
- Strategic Planning
- Vendor Relationship Management
- Project Management
- Vendor Management
- Scheduling and Planning
- Team training and development
Timeline
Sr. Network Implementation Program Manager
Lumen Technologies
11.2009 - Current
Outside Plant Manager
Lumen Technologies
07.2006 - 11.2009
Sr. Quality Assurance Manager
Lumen Technologies
04.2003 - 06.2006
Field Engineer
Level 3 Communications, Inc.
07.2000 - 04.2003
Operations Manager
MCI Communications
11.1997 - 07.2000
Technician
MCI Telecommunications
02.1990 - 11.1997
USA Army
United States Army
11.1985 - 11.1989
Bachelor of Science - Computer Information Systems
Park University
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