Carlos Murillo
Summary
Collaborative and proactive with dedication to partnering with coworkers to promote engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and achieve the goals.
Overview
17
17
years of professional experience
Work History
Credit and Collection Manager
Galilea Service S.A.
08.2020 - 08.2023
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Portfolio recovery.
- Analyze the information received in order to collect payments from clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Advisor
Versatel Marketing
11.2018 - 08.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Calls Customers and ensure that they meet the requirements to apply for insurance and if they do, transfer the call to a sales agent to close the insurance sale.
Settlement Analyst
Cargill De Nicaragua S.A.
05.2015 - 11.2018
- Created and maintained precise and accurate models, charts and reports.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Developed financial projections and forecasts to guide investment decisions.
- Review and analyze products shortages in sales routes.
- Carry out warehouse inventories.
Customer Service Representative
Accedo Technologies
11.2013 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
SITEL
05.2011 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Supervisor
Oceano Idiomas
04.2010 - 10.2010
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Payroll Manager
Galilea Services S.A.
09.2006 - 08.2008
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Ensure that payroll goes out in timely manner.
- Resolve payroll errors.
- Make sure account balances are correct.
Education
High School Diploma -
Colegio Bautista De Masaya
Masaya, NicaraguaNo Degree - Business Administration
Universidad De Ciencias Comerciales
Managua, NicaraguaSkills
- Data Entry
- Self-Motivated
- Flexible and Adaptable
- Intermediate excel
- Bilingual with intermediate English
- Customer Service and Satisfaction
- Proactive and good teamwork
- Analytic
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Credit and Collection Manager
Galilea Service S.A.
08.2020 - 08.2023
Sales Advisor
Versatel Marketing
11.2018 - 08.2020
Settlement Analyst
Cargill De Nicaragua S.A.
05.2015 - 11.2018
Customer Service Representative
Accedo Technologies
11.2013 - 05.2014
Customer Service Representative
SITEL
05.2011 - 09.2013
Sales Supervisor
Oceano Idiomas
04.2010 - 10.2010
Payroll Manager
Galilea Services S.A.
09.2006 - 08.2008
High School Diploma -
Colegio Bautista De Masaya
No Degree - Business Administration
Universidad De Ciencias Comerciales
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