Carlos Nava
Los Angeles,CA
Summary
Throughout the many years of customer service, I've gained many skills such team work, time management, communication with guest and coworkers, etc. I'm a person who knows when a job needs to get done and to solve any problems that might arise. Besides the skills I gained from the many years of customer service jobs; I'm the type of person who is determined and focused. As an inspiring film student, I understand the importance of teamwork and accomplishing longevity goals. Directing a couple of short films the past couple of years, they have taught me planning, communication, determination are important for any goal. Overall I'm a person with a strong background in customer service and team collaboration, who applies those skills to any job or task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mario Kart Ride Operator
Universal Studios Hollywood
Universal City, California
04.2025 - Current
- Operated rides ensuring guest safety and adherence to operational guidelines.
- Monitored ride performance to identify and report any maintenance issues.
- Assisted guests with boarding procedures and provided clear instructions.
- Ensured cleanliness and organization of ride areas before and after operation.
- Collaborated with team members to maintain efficient ride operations during peak times.
- Conducted routine safety checks on equipment before each ride cycle commenced.
- Ensured safety of guests by enforcing ride and park policies.
Theater Crew Member/Assistant Manager
Cinemark
Downey, CA
01.2023 - 03.2025
- Ensured that all equipment is properly maintained and serviced according to manufacturer specifications.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Processed admission payments and provided tickets.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Managed cash and credit transactions and balanced registers after shifts.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Performed cash handling and register operations with accuracy and integrity.
- Complied with health and sanitation practices and procedures.
Theater Crew Member
Cinemark
El Centro, CA
07.2021 - 01.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Stocked concession stands with supplies and food items.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted patrons with handicaps to appropriate seating.
- Maintained an orderly lobby by straightening chairs and collecting trash.
- Inspected restrooms periodically throughout shifts to check cleanliness levels.
- Maintained positive working relationship with fellow staff and management.
- Cleaned up spilled drinks or snacks throughout the theater area.
- Collected tickets at the door, scanned barcodes, and checked IDs as needed.
Notary Public
Orange Coast Title Company
El Centro, California
04.2020 - 12.2021
- Administered notarization services for legal documents and agreements.
- Verified identities of signers through proper documentation.
- Ensured compliance with state laws and regulations for notarization.
- Maintained accurate records of all notarized transactions.
- Verified customer signatures and identification documents.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
Assistant to the Editor
Holtville Tribune
El Centro, CA
01.2020 - 03.2020
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated with designers to create visually appealing graphics for website or print publications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Cashier
Kohl's
El Centro, CA
09.2019 - 01.2020
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Discounted purchases by scanning and redeeming coupons.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Associate of Arts - Digital Media
East Los Angeles College
Monterey Park, CA06-2025
Associate of Arts - Humanities
Imperial Valley College
Imperial, CA06-2021
High School Diploma -
Central Union High School
El Centro06-2019
Skills
- Customer Service
- Problem Solving
- Team Collaboration
- Time Management
- Verbal and Written Communication
- Project Coordination
- Leadership
Certification
- Ordained Minister
- Notary Public
Timeline
Mario Kart Ride Operator
Universal Studios Hollywood
04.2025 - Current
Theater Crew Member/Assistant Manager
Cinemark
01.2023 - 03.2025
Theater Crew Member
Cinemark
07.2021 - 01.2023
Notary Public
Orange Coast Title Company
04.2020 - 12.2021
Assistant to the Editor
Holtville Tribune
01.2020 - 03.2020
Cashier
Kohl's
09.2019 - 01.2020
Associate of Arts - Digital Media
East Los Angeles College
Associate of Arts - Humanities
Imperial Valley College
High School Diploma -
Central Union High School
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