Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Carlos Navarro

San Antonio,TX

Summary

Enterprise Data and Information and Data Director with 20+ years in Financial Services and Data Governance/Management. A leader facilitating the financial security of millions of customers and their families. Able to draw conclusions and make implementable recommendations that drive change, improve business performance, and optimize risk management. Collaborates cross-functionally by building lasting relationships with inter-departmental teams to foster analytical innovation. Strategist experienced in building economies of scale.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director, DATA GOVERNANCE AND QUALITY

BOEING EMPLOYEES CREDIT UNION
Seattle, WA
08.2023 - Current
  • Head of Data Governance, Data Quality, and Data Management capabilities.
  • Lead delivery and implementation of policies, standards, processes, and tools to govern and oversee data governance and quality controls for BECU’s most critical data assets.
  • Delivered enterprise-wide data governance frameworks, reducing data-related compliance issues by 30% and improving regulatory reporting accuracy for Capital Planning and Stress Testing.
  • Partnered with Business, Cybersecurity, and IT leadership to implement scalable governance and quality solutions, achieving 100% adoption across critical business units.
  • Directed teams to establish standards and tooling, leveraging both custom-built and industry-leading platforms, resulting in a 25% improvement in data quality scores.
  • Facilitated Executive-level Data Governance Committees, driving approval of policies and remediation of non-compliance, reducing policy violations by 40%.
  • Implemented Data Sharing and Classification capabilities aligned with NIST 800-53, ensuring compliance with consumer privacy regulations and reducing risk exposure by 20%.
  • Established Enterprise Data Platform solutions that provide and streamline data access and sharing between data sets, systems, discovery, and to address needs and concerns of data providers and consumers.

DIRECTOR, INFORMATION GOVERNANCE

USAA
San Antonio, TX
09.2018 - 08.2023
  • Leads the delivery and implementation of comprehensive capacity planning analyses for enterprise-wide data quality, metadata frameworks, and metadata management systems.
  • Manages and participates in information governance projects throughout the organization.
  • Proactively communicate and collaborate with business and IT Teams on using information governance, data quality, information architecture, and information asset management.
  • Consult as necessary and provide aid in the effective and efficient delivery of projects executed based on approved reference architecture.
  • Successfully led and obtained satisfactory ratings of 38 key deliverables from the Federal Reserve Bank of Dallas in relation to Data Quality, Metadata Management (includes data lineage), Data Stewardship, and Data Architecture to support closing of an MOU.
  • Established Data Sharing and Data Classification capabilities and processes to support closing of a Sensitive Data Management MRA and compliance with Consumer Privacy regulatory requirements.
  • Support business needs by providing the leadership, motivation, and environment necessary to perform well.
  • Established a successful data product ownership, data catalog, and data quality tooling and management groups that implements, maintains, and governs enterprise-shared data assets.
  • Lead data management stewardship and information quality product lines including over 20 FTEs and over 50 3rd Party resources to provide services that mitigate information risk.
  • Ensure that information governance principles are accurately represented, prioritized, and aligned with information management activities throughout the enterprise according to industry best practices.
  • Lead data management stewardship and quality product lines that mitigate risk.
  • Provide ongoing mentoring and leadership to the team throughout the turbulence of the COVID-19 pandemic.
  • Ensure that information governance, data quality, informational architecture, and information asset management capabilities are provided and continue to work with the program management community by prioritizing funding capabilities delivery.

INFORMATION GOVERNANCE ADVISOR LEAD

USAA
San Antonio, TX
05.2017 - 09.2018
  • Served as the interim Data Analytics Director for the development of reporting frameworks, the automation of data quality index metrics, and the monitoring of data quality adherence.
  • Established the strategies, policies, principles, procedures, enterprise data quality standards, adherence monitoring metrics, and non-compliance risks for the lines of business.
  • Influenced and leveraged the implementation of information governance guidelines, principles, and training requirements for the enterprise.
  • Oversaw the recruitment of Junior and Senior-level advisors to support information governance, regulatory requirements, manage risk compliance, and data quality management.
  • Fostered an analytical, innovative environment to share best practices and knowledge with subordinates.
  • Developed data development lifecycle standards, established executive accountability, and integrated minimum activities of data development into the systems development life cycle (SDLC).
  • Led and managed the development of the Information Governance Capability Maturity Model.
  • Identified gaps and incorporated industry best practices.
  • Gained enterprise-wide consensus.

BUSINESS INTELLIGENCE ANALYST LEAD

USAA
San Antonio, TX
06.2015 - 05.2017
  • Analyzed complex business problems and issues for various business in banking, collections, mortgage fulfillment, consumer fulfillment, and underwriting.
  • Supported partners by utilizing internal and external sources to provide data structures and sources that lead the direction, design, development, and implementation of support solutions namely data model architecture that monitors customer risk scoring and suspicious activity.
  • Influenced the design, alignment, and implementation of technical standards and data that addressed appropriate business solutions by strategically partnering with IT.
  • Collaboratively created solutions via data visualization, business intelligence, and data collection.
  • Headed the improvement of Anti-Money Laundering (AML) compliance suspicious activity monitoring.
  • Improved productivity by transitioning non-IT supported monitoring operations to a fully supported IT infrastructure, implementing improved reporting methods, and by managing compliance through regulatory metrics, dashboards, KPI’s, and KRI’s.
  • Created daily specification reports detailing analyses based on business needs, other requirements, and available data elements.
  • Supported multiple business partners by delivering reports and maintaining consistent communications.
  • As Interim Director, led an inter-departmental team of three Decision Scientist Analysts, two Data Quality and Business Operational Analysts, two Off-shore Data Quality Contractors, and two On-Shore Contracts tasked with providing Decision Science, Business Data Management, and Business Intelligence support.

SENIOR DECISION SCIENTIST

USAA
San Antonio, TX
12.2013 - 06.2015
  • Applied machine, learning, simulation, optimization techniques, and predictive analytics to business trends.
  • Improved insight delivery through the compilation, translation, and analysis of traditional and non-traditional data sets to enable analytic solutions and enable customer facing applications.
  • Provided insight and analysis necessary for appropriate decision making regarding major market trends sales performance by linking key information from external data sources.
  • Liaised with business and IT teams to define data quality and translate prototypes into new products, services, and features.
  • Ensured the proper quality of data for implementation from creation to modification to execution.
  • Conducted advanced analytics leveraging predictive modeling, machine learning, simulation, optimization, and other techniques to deliver insights or develop analytical solutions.
  • Implemented controls to mitigate data quality risks on multi-dimensional Oracle Essbase Data Cube and Hyperion Planning business application that supported Market, Workforce, and Financial volumes and projections across the enterprise.
  • Served as a resource and subject matter expert (SME) to cross-functional teams providing support to Top Management and the Marketing Teams.
  • Partnered with business leaders to define problems and research questions; once defined, prepared data analysis necessary for appropriate decision making with pertinent outputs and recommendations.
  • Aided teams in defining strategy definitions and implementing recommendations that were scalable, efficient, and automated.
  • Maintained relationship and expertise of innovative techniques for the purpose of research and potential business solutions.
  • Advised senior leadership on the development of data science solutions, long-term goals, and strategies including the product and customer plans and objects for the Strategic Planning Conference (SPC); monthly bank product and volume forecasts; reporting metric volumes that effectively manage performance for the CEO; and other reports that quantified the impact of forecast deviations.

SENIOR DECISION SCIENTIST

USAA
San Antonio, TX
10.2010 - 11.2013
  • Saved $950,000 in development costs by creating business intelligence tools for the Executive Management Group (EMG) enterprise committee.
  • Monitored 18 billion in detection and productivity of 40 analysists completing the project 8 months before deadline.
  • Completed 12,000 fraud reviews, 180 referrals to Enterprise Security, and recovered $1.2 million in fraudulent activities.
  • Expanded AML laundering detection into debit, prepaid cards, brokerage, margin accounts, money transfers, and international wires.
  • Used SAS statistical methods to consolidates scenarios and reduce the workload by 3 FTE by automating 88 algorithms.
  • Created Brokerage bond and security detection tool with Bloomberg API reducing the Series 7 Analyst workload by 3 FTE.
  • Acted as the Business architect for Enterprise Fraud Business Intelligence and Productivity reporting.
  • Eliminated 80 hours of manual Operational Planning by creating an Oracle reporting suite for KPI’s that drove organization goals for tactical detection and strategic models.
  • Analyze and examined the enterprise fraud risk of five lines of business and 130 financial services products for DMAIC.
  • Re-organized the decentralized fraud detection teams by establishing a Center of Excellence model and harvested 15 FTE of duplicate work.
  • Created institutionalized infrastructures and tools used enterprise wide.
  • Created cross-functional process mapping for Currency Transaction Reporting (CTRs) infrastructure; enterprise CTR aggregation using SAS EG; and the transaction profile for the entirety of memberships for financial anomalies using Benford theories and Bollinger band detection scenarios.
  • Supported Management Teams by identifying fraud detection, trending issues, and loopholes in cash and exchange systems.
  • Identified policies and actions that enhanced system controls and implemented effective fraud risk strategies.
  • Managed a team of four Junior Analysts, two Senior Analysts, and Five Contractors, and mentored them in industry best practices in project management, process engineering, modeling, and advanced forecasting.

Education

Master of Business Administration - Finance

University of the Incarnate Word
San Antonio, TX

Bachelor of Arts - Criminal Justice

University of Texas at San Antonio
San Antonio, TX

Skills

  • Data Management and Architecture
  • OCC
  • FRB
  • Regulatory Experience
  • Oral and Written Communication
  • Sensitive Data Governance
  • Project Management
  • Process Engineering
  • Financial Services Regulatory Environments
  • Risk Management
  • Agile Methodologies
  • Strategic Planning
  • Tactical Planning
  • Advanced Forecasting and Modeling
  • SAS Enterprise Guide
  • Oracle Enterprise Manager
  • Oracle Essbase Data Cube
  • Oracle Hyperion Planning
  • Bloomberg API
  • Center of Excellence Hub
  • Snowflake
  • AWS Storage Services (S3, Dynamo DB)
  • Information Governance Catalog
  • Alation Data Catalog
  • Data Quality Tools
  • ETL
  • ELT

Personal Information

Title: Data Governance Director

Certification

DAMA Certification (CDMP)

Timeline

Director, DATA GOVERNANCE AND QUALITY

BOEING EMPLOYEES CREDIT UNION
08.2023 - Current

DIRECTOR, INFORMATION GOVERNANCE

USAA
09.2018 - 08.2023

INFORMATION GOVERNANCE ADVISOR LEAD

USAA
05.2017 - 09.2018

BUSINESS INTELLIGENCE ANALYST LEAD

USAA
06.2015 - 05.2017

SENIOR DECISION SCIENTIST

USAA
12.2013 - 06.2015

SENIOR DECISION SCIENTIST

USAA
10.2010 - 11.2013

Master of Business Administration - Finance

University of the Incarnate Word

Bachelor of Arts - Criminal Justice

University of Texas at San Antonio

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Carlos Navarro