Summary
Overview
Work History
Education
Skills
Certification
Additional Work History
Timeline
Generic

Carlos Navas

Riverview,FL

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Experienced I.T. Specialist with over 5 years of experience in the Tech and customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Systems Analyst

Bluegrace Logistics
Riverview, FL
01.2019 - 05.2021
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Worked with Active Directory, SQL Server and internal 3PL systems for system analysis.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Trained employees on computer systems, providing thorough documentation and other educational materials resulting in 50% decrease of user ticket submission.
  • Managed ticketing system to accurately triage issues to correct experts.

I.T. Technician

BlueGrace Logistics
Riverview, FL
08.2016 - 01.2018
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Perform support for across current desktop environment including, Windows 7, Outlook, MS Office, password resets, desktop issues, VPN support, IE 10/11 as well as internal 3PL systems.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods for over 900 employees.

Logistics Specialist

United States Navy Reserves
Tampa, FL
03.2011 - Current
  • Maintain inventory databases for material stocked in shore based warehouses.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Worked with customers to integrate processes and correct issues.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Developed systems for organizing reports and records to drive integrity.

Education

Associate of Arts - Computer Science

Hillsborough Community College
Tampa, FL
12.2016

High School Diploma -

East Bay High School
Gibsonton, FL
05.2008

Skills

  • Bilingual - English, Spanish
  • Data analysis
  • SQL Server
  • Microsoft Windows 10 and office suites
  • Computer proficiency
  • Technical Analysis and writing
  • Excellent work ethic
  • Self-motivated professional
  • Customer service
  • Leadership
  • Problem-solving
  • Time management
  • Adaptability
  • Flexible & Adaptable

Certification

  • CompTIA Security+ ce (SY0-601)
  • USMAP Computer operator

Additional Work History

Customer Care Associate, 04/2014 to 08/2016

Health Plan Services - Tampa, FL

Geek Squad Operations Agent/ Consultation Agent/ Advanced Repair Agent, 04/2012 to 04/2014

BestBuy - Brandon, FL

Asset Protection Associate, 04/2011 to 04/2012

Walmart - Suncity, FL

Electronics Sales Associate, 11/2008 to 04/2011

Wal-Mart - Gibsonton, FL

Timeline

Systems Analyst

Bluegrace Logistics
01.2019 - 05.2021

I.T. Technician

BlueGrace Logistics
08.2016 - 01.2018

Logistics Specialist

United States Navy Reserves
03.2011 - Current

Associate of Arts - Computer Science

Hillsborough Community College

High School Diploma -

East Bay High School

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Carlos Navas