Bilingual (Spanish-English) Human Resources offering 4 + years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Human Resources Administrator
Gottsch Cattle
08.2022 - Current
40 + hours per week.
Updated HR database with new employee information, changes in benefits, and other details.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Prepared new hire letters, employee contracts, and corporate policies.
Answered employee inquiries regarding health benefits and 401k options.
Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Developed and implemented onboarding and orientation programs for new employees.
Collaborated with managers to identify and address employee relations issues.
Developed and monitored employee recognition programs.
Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Social Service Worker
Department of Health and Human
02.2020 - 08.2022
45 + hours per week.
Determining eligibility for public assistance Examining/processing applications, medical or unemployment insurance.
Face to face and telephone interaction with customers of varying socioeconomic levels.
Gathering financial and demographic information, with an assigned over-payment caseload.
Computer databases are used to update, document, and verify customer information, accurately.
Process assigned work tasks and prepare correspondence.
Cross-trained to Non-MAGI.
Secured housing, medical care, and employment for clients by collaborating with various community agencies.
Assisted clients in developing and setting realistic goals to promote positive change.
Assisted clients in identifying community resources and connecting with appropriate services.
Account Manager
Ace Rent To Own
11.2019 - 02.2020
40 + hours per week.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Human Resources Supervisor
JBS Beef Plant
04.2017 - 07.2019
45 + hours per week.
Maintained human resources regulatory compliance with local, state and federal laws.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Liaised between multiple business divisions to improve communications.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Managed payroll and timekeeping to track hours and accurately pay employees.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Updated HR database with new employee information, changes in benefits, and other details.
Answered employee inquiries regarding health benefits and 401k options.
Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Assistant Manager
Cvs Pharmacy
11.2012 - 07.2017
45 + Hours per week
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Create a safe environment for employees and clients.
Coordinate daily schedules maintain a record of merchandize, file invoices, and handling of the daily profit of the store.
Keep communication with the team to keep an excellent service.
Assisting the manager in organizing, planning, and implementing a strategy.
Education
Bachelor's Degree - Computer Science
Julio A Mella
Cuba
05.2010
Skills
Drug Screening
Employee Onboarding and Offboarding
Enterprise Resource Planning
Employee Paperwork
Eligibility Determinations
Hiring Management
HR Metrics
Open Enrollment
Employee Timesheet Processing
Benefits Administration
Personnel File Management
Employment Data Tracking
Employee Relationships
Workers' Compensation
Microsoft Office
In-Person and Telephone Interviewing
Adaptable to Changing Conditions
Termination Processing
Certification
CPhT - Certified Pharmacy Technician - January 2019 to December 2023.
Certified Occupational Hearing Technician - April 2020 to April 2024.
CNP - Certified Notary Public - July 2024 to July 2027.