Proficiently operated CRM systems to track and organize data, including the number of calls made, leads generated, and appointments set.
Managed a precise sales pipeline, ensuring consistent high activity levels through strategic planning and organizational skills.
Developed an in-depth understanding of products and services, effectively addressing prospect objections, responding to competitive questions, and handling FAQs.
Successfully won new business by articulating the full value of the company's capabilities to prospects, achieving measurable results.
Directed prospect leads to the connections department for further assistance, ensuring a seamless handover for continued satisfaction.
Actively participated in peer groups and was an engaged attendee at bootcamps related to sales and marketing, staying current with industry trends and best practices.
Conducted over 200 outbound calls weekly, showcasing a strong work ethic and dedication to achieving targets.
Led Sales Development meetings, providing leadership and insights to drive team success.
Contributed valuable insights and support in the creation of new marketing campaigns.
Tasked with developing and implementing marketing strategies, encompassing outbound phone calls, emails, cold calls, and various digital strategies to acquire and nurture prospects.
Played a pivotal role in training new Sales Development Representatives, showcasing leadership and mentoring skills.
Conducted market research analysis to identify trends in the industry, customer needs, competitors' offerings, pricing structures.
Tracked monthly sales to generate reports for business development planning.
Co-developed quota and compensation plan to motivate and reward sales staff.
Monitored competitors' activities to keep up with industry trends.
Generated ideas to increase sales through creative promotions.
Assistant Manager
Property Management
Miami, FL
05.2016 - 04.2022
Overlook maintenance and repairs of multiple properties
Responsible for collection of rent and all finance-related issues (e.g., payment of property taxes, insurance policies, license fees, and other miscellaneous items.)
Helped with planning schedules and delegating assignments to meet coverage and service demands
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Ensured compliance with safety regulations and company policies.
Education
Associates Degree - Business Administration
Miami Dade College
04.2020
High School Diploma -
Immaculata La Salle
Miami, FL
06.2016
Skills
Fluent in Spanish
Computer Skills
Effective Customer Upselling
Customer Seating
Relationship Building
Proficient in Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint)
Study Director (Statistician); GS-1530-13-05 at Department of Education, Institute of Education Sciences, National Center for Education Statistics (NCES)Study Director (Statistician); GS-1530-13-05 at Department of Education, Institute of Education Sciences, National Center for Education Statistics (NCES)