Carlos Nunez
Palo Alto,CA
Summary
Dynamic leader and innovator with a proven track record at YouTube, enhancing video production and driving organic traffic with a 200,000 subscriber increase. Excels in marketing and leadership, demonstrating an innovation mindset through impactful sales strategies and creative problem-solving. Expert in fostering customer and client relationships, backed by a strong foundation in performance analysis and entrepreneurship.
Overview
9
9
years of professional experience
Work History
Google Partner
YouTube
02.2016 - Current
- Managed all aspects of video production from concept development to post-production editing, ensuring a professional final product.
- Implemented effective SEO techniques to drive organic traffic to the YouTube channel, increasing overall watch time.
- Gained over 200,000 Subscribers
Salesperson
Squeeggee Pros
01.2024 - 03.2024
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Expanded customer base through engaging presentations, persuasive communication skills, and genuine rapport building.
Customer Service Specialist
Elevate 360
05.2023 - 08.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Assistant Soccer Coach
Ravenswood Soccer Club
02.2023 - 04.2023
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Enhanced player skills by providing personalized coaching and feedback during one-on-one sessions.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Retail Cashier
K. C. Papers
04.2022 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Meta Academy
Meta
06.2021 - 08.2021
- Contributed to company''s growth with active participation in cross-functional teams working on diverse projects.
- Established a strong foundation for future development projects through the creation of reusable libraries and components.
- Improved code quality by conducting thorough reviews and providing constructive feedback to developers.
Education
High School Diploma -
Sacred Heart Preparatory
Atherton, CANo Degree - Business
UC Riverside
Riverside, CA08-2027
Skills
- Sales
- Innovation mindset
- Marketing
- Entrepreneurship
- Creativity Skills
- Leadership
- Performance analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salesperson
Squeeggee Pros
01.2024 - 03.2024
Customer Service Specialist
Elevate 360
05.2023 - 08.2023
Assistant Soccer Coach
Ravenswood Soccer Club
02.2023 - 04.2023
Retail Cashier
K. C. Papers
04.2022 - 07.2022
Meta Academy
Meta
06.2021 - 08.2021
Google Partner
YouTube
02.2016 - Current
High School Diploma -
Sacred Heart Preparatory
No Degree - Business
UC Riverside
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