Carlos Oliva
Pompano Beach,Florida
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Harbor Freight Tools USA
Margate, FL
01.2023 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Organized weekly meetings with department heads to review progress on key objectives.
- Updated existing planograms according to new product releases and seasonal changes.
- Monitored inventory levels and adjusted planograms accordingly.
- Documented processes related to developing, implementing, and maintaining planograms.
- Trained new team members on proper use of software tools related to planogram development.
- Ensured compliance with company policies regarding store layout regulations and safety standards.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Key Holder Supervisor
The Home Depot
POMPANO BEACH, FL
09.2019 - 03.2024
- Key-carrying department supervisor with multi-departmental merchandising experience
- Delegated leadership responsibilities as an MOD key carrier that supports the store management team with daily operational procedures and business processes
- Successfully manage the execution of company-wide merchandising projects and sales events within the Garden department and throughout the store
- Actively track the entry and movement of products within the Garden department in order to maintain accurate inventory levels and capitalize on merchandising opportunities
- Analyze sales and operational metrics with the store leadership team to ensure the department meets or exceeds sales goals that are measured on a daily, weekly, monthly, and quarterly basis throughout the fiscal year
- Partner with THD vendors to support merchandising initiatives and stay informed on new products and merchandising opportunities that can grow the business
- Experience in leading diverse teams of associates and safely guiding workloads through project management, delegation, and team building.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss progress and challenges.
- Analyzed weekly sales reports to identify trends or issues.
- Collaborated with management to determine key tasks and delegate to staff members.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained, managed and motivated employees to promote professional skill development.
STORE MANAGER
Mattress Firm
Portland, Oregon
11.2017 - 06.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Formulate pricing policies for merchandise, according to profitability requirements
- Keep records of purchases, sales, and requisitions
- Assign employees to specific duties
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Review inventory and sales records to prepare reports for management and budget departments
- Achieved top-1 ranking for achieving lowest shrink regionally by launching new loss prevention program chosen for wide roll out to other stores
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Evaluated store associates regularly to spot and develop new leadership talent.
ACCOUNT MANAGER
Arriva Medical
Coral Springs, Florida
08.2011 - 06.2017
- Built relationships with new clients, and maintained and nurtured business relationships with existing clients
- Skillfully identified potential customers, built connections and converted leads with 90% success rate
- Recommended products to customers, based on customers' needs and interests
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Negotiated details of contracts and payments
- Serviced established accounts on consistent basis to maintain strong revenue and customer relationships
- Monitored market conditions, product innovations, and competitor products, prices, and sales
- Consulted with clients after sales or contract signing to resolve problems and to provide ongoing support
- Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Obtained credit information about prospective customers.
Education
ASSOCIATE OF SCIENCE -
Kingsborough Community College
09.1996
Skills
- Active Listening
- Customer and Personal Service
- Critical Thinking
- Monitoring
- Judgment and Decision Making
- Time Management
- Computers and Electronics
- Writing
- English Language
- Sales and Marketing
- Instructing
- Education and Training
- Complex Problem Solving
- Navigating Computer Programs
- Key management
- Cross-department sales
- Department operations
- Department oversight
- Interdepartmental communication
- Stakeholder engagement
- Departmental cross-coverage
- Department Oversight
- Operations Oversight
- Loss Prevention
- Store Organization
- Display Setup
- Inventory counting
- Store Opening and Closing
- Staff Management
- Cash auditing
- Hiring and Training
- Mentoring and Coaching
- Flexible Schedule
- Attention to Detail
- Workforce Management
Timeline
Assistant Store Manager
Harbor Freight Tools USA
01.2023 - 03.2024
Key Holder Supervisor
The Home Depot
09.2019 - 03.2024
STORE MANAGER
Mattress Firm
11.2017 - 06.2019
ACCOUNT MANAGER
Arriva Medical
08.2011 - 06.2017
ASSOCIATE OF SCIENCE -
Kingsborough Community College
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