Carlos Ordonez
New York,NY
Summary
Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Hardworking, accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Focused Client Service Associate proudly offering a background in troubleshooting and problem-solving to ensure client expectations will be exceeded. Courteous and cordial with the desire to contribute to team-based environment. I am looking forward to good opportunities, with clients, or in new workspaces. I believe that every company should have a bright and outgoing team.
Overview
5
5
years of professional experience
Work History
AV Programmer
Electronic Arcitekture
Manhattan, NY
08.2024 - Current
- Set up, operated, and maintained a variety of audio-visual equipment for events or presentations.
- Provided technical support and maintenance of audio-visual equipment.
- Developed and implemented procedures for the operation and maintenance of audio-visual equipment.
- Instructed users on proper operation of audiovisual equipment including projectors, microphones, sound systems, computers.
- Control of our savant programs, as well as takeovers.
- Schematic rack drawing and design.
- Lutron and Savant integration through XML and LEAP.
- Building and taking over new clients' networks.
- Full savant programming and integration into commercial sites.
Technician
Home Technology Experts
New York, NY
09.2019 - 07.2021
- Installed and programmed audio-video and smart home technologies and equipped customers to operate.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Followed specifications to pull and terminate cables.
- Fabricated racks according to equipment given
- Troubleshooted Control4 systems
- Worked closely with RadioRa2 systems
- Shade installments
- Keypad installments and Terminations
Lighting Programmer
Tri-star Design
Los Angeles, CA
04.2022 - 01.2023
- Programmed and provided support for Savant systems.
- Looked over schematics and floor plans.
- Operating software to control AV technologies.
- Lutron Shades and Lighting programming
- Remote lighting troubleshooting
- Conducted and Developed schedules for Lutron scenes
- Designed and provided support for Savant systems
Tech/Lighting Programmer
Audio Video Invasion
New York, NY
08.2022 - 06.2023
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements.
- Designed rack layouts accordingly to BOM's
- Troubleshooted Lutron and RadioRa2 project sites
- Terminated keypads and dimmers
- Extracted and edited previous lighting systems
Education
Programming/web Development - Web Development
Columbia University In The City Of New York
New York, NY01.2021
Skills
- Full-stack development
- Debugging
- Wireframes
- System installation and repair
- Working collaboratively
- Troubleshooting
- Crestron Troubleshooting
- Audio technologies
- System troubleshooting
- Savant Troubleshooting
- Control4 Troubleshooting/Programming
- Lutron Troubleshooting/Programming
Timeline
AV Programmer
Electronic Arcitekture
08.2024 - Current
Tech/Lighting Programmer
Audio Video Invasion
08.2022 - 06.2023
Lighting Programmer
Tri-star Design
04.2022 - 01.2023
Technician
Home Technology Experts
09.2019 - 07.2021
Programming/web Development - Web Development
Columbia University In The City Of New York
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