Carlos Ortega
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Liquor Assistant
Jewels Osco
01.2023 - 01.2024
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
- Cleaned and restocked aisles through shifts to maintain customer-ready store
- Answered questions from callers and in-store guests to offer information and promote products
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
BDC Representative
Jack Phelan
07.2021 - 12.2022
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers
- Followed required scripts and guidelines for inbound and outbound sales calls
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions
- Managed website inventory listing with up-to-date vehicle inventory and specifications
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Parts Delivery Driver
Mercedes-Benz of Westmont
07.2019 - 12.2021
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors
- Strengthened customer relationships with prompt and professional service
- Packaged and safely loaded parts and materials to prevent damage during transportation
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Mortgage Broker Assistant
Amerimax Real Estate
02.2015 - 08.2018
- Contributed to the growth of the brokerage firm by efficiently managing a large pipeline of loans from inception to closing.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Increased mortgage revenue by effectively cross-selling additional financial products and services to existing clients.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Participated in ongoing professional development opportunities to continuously enhance knowledge of mortgage products, services, and best practices within the industry.
Education
GED -
Morton College
Cicero, IL02.2015
Skills
- Customer Service
- Loss Prevention
- Cash Management
- Liquor Law Compliance
- Customer Assistance
- Creative Thinking
- Positive Customer Engagement
- Reliable and Responsible
- Cash Handling
- Information Analysis
- English: Spanish: Native/ Bilingual Native/ Bilingual
- Customer service
- Hospitality
- Marketing
- Windows
- Typing
- Sales
- Driving
- Bookkeeping
- Relationship Building
- Inventory and Stocking
- Computer Proficiency and Microsoft Office
Certification
Driver's License, In the process of getting a certificate in the field of I.T as a computer repair technician.
Timeline
Liquor Assistant
Jewels Osco
01.2023 - 01.2024
BDC Representative
Jack Phelan
07.2021 - 12.2022
Parts Delivery Driver
Mercedes-Benz of Westmont
07.2019 - 12.2021
Mortgage Broker Assistant
Amerimax Real Estate
02.2015 - 08.2018
GED -
Morton College
Driver's License, In the process of getting a certificate in the field of I.T as a computer repair technician.
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