Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Ortega

Reston,VA

Summary

Dedicated Customer Service Representative who's motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with client and exceed sales quotes. Reliable and driven, with strong time management and prioritization abilities. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Adept at handling confidential and or sensitive information. I'm well organized, responsible, team leadership, positive, energetic, driven, and open-

minded down to earth person

Overview

6
6
years of professional experience

Work History

Doordash

Self Employed
10.2023 - 11.2025

- Picking up orders on time

- Communicating with customers about timing, eta, and maybe ask if they want any extra sides to put in before leaving

- Excellent communication skills, both verbal and written.

- Bringing positive attention to customers and making sure before you leave i always greet customers maybe create small talk and always put a smile on them before leaving.

- Proven ability to learn quickly and adapt to new situations.

- following doordash contract rules and regulations and understanding the violations and can deactivate account by not following doordash rules

- delivered almost 9000 deliveries and been a top dasher for quit sometime and keeping my rating high and perfect

- Self-motivated, with a strong sense of personal responsibility.

Pei Wei Asian Diner

Pei Wei Asian Diner
02.2023 - 10.2023

Began working 2017 Fairlakes Fairfax Location until 2018 reason for leaving school. Went back 2018 and ended Augest 2019 at the Herndon location and reason for leaving SHUTDOWN. 2023 Feb. worked and helped at the Sterling Location for just a year.

- Hold guest at the highest priority and ensure

each guest is highly satisfied.

- Problem solver. Responding guest needs and resolve problem with sense of urgency.

- Follow safety, food safety, and satisfaction

guidelines. Comply with all applicable laws.

- Cashier skills Cash Handling.

- Food Running Expo

- Food Prep making sure prep is clean and washed and prepped in a clean space, dated correctly and checking on older dates in walk in, following portions and ingredients hand book in case, do not overstock food will rott quick and waste of food control stock and portions throughout days and nights

- Pantry, prep, cook sides and appitizers, follow your station, make sure you dont fall behind on food portions throughout busy lunch times and dinner times, prep before dinner starts, super clean station.

- Shift leader and working with the team is like

family and positive attitude.

- sharing skills and learning more

- FOH check every customers greet them, see if everything is ok, keeping the stations stock and keeping the atmosphere clean, and always bringing positive energy

NTB/ Hogan and Sons

Auto Mechanic Shop
03.2022 - 10.2023

- Warmly welcoming customers, engage with

them at the highest best positive attitude.

- Order forms and communicating the issues

with cars and problems solving the solution

with the vehicle

- Tires sales and basic automotive products

and services

- Building Relationship with our customers by

communicating with them regarding timing,

updated on the status of their vehicle,

meeting their needs so that their car care

experience is stress free

- Keep pace with customers, balance multiple

priorities and use good judgment to manage

time

- Assists in maintaining a clean, organized and

well merchandized showroom

- Thrive in commissioned sales environment

- Tech performing automotive repairs and

performing schedule automotive maintenance

services on cars

- Setting examples and leading retail sales by

determine customer wants and needs and selling to exceed their expectations

- Performing all opening and closing

procedures to include bank deposits, cash

and hand verification, payroll processing,

opening POS systems, and signing and %ling

POS reports

- Responsible for driving retail sales through

selling, training, developing and leading

automotive specialist to our customers by

utilizing the company running sales floor.

Inchins Bamboo Garden

Serving Food
09.2019 - 03.2020

- Self-motivated, with a strong sense of personal responsibility.

- Worked effectively in fast-paced environments.

- Skilled at working independently and collaboratively in a team environment.

- Excellent communication skills, both verbal and written.

- Demonstrated respect, friendliness and willingness to help wherever needed.

- Passionate about learning and committed to continual improvement.

- Serving tables and Bartending

- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

- Served food and beverages promptly with focused attention to customer needs.

- Worked with POS system to place orders, manage bills, and handle complimentary items.

- Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Science -

Northern Virginia Community College
Annandale, VA

High School Diploma -

Fairfax High School
Fairfax
05-2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Sales techniques
  • Attention to detail

Timeline

Doordash

Self Employed
10.2023 - 11.2025

Pei Wei Asian Diner

Pei Wei Asian Diner
02.2023 - 10.2023

NTB/ Hogan and Sons

Auto Mechanic Shop
03.2022 - 10.2023

Inchins Bamboo Garden

Serving Food
09.2019 - 03.2020

Associate of Science -

Northern Virginia Community College

High School Diploma -

Fairfax High School
Carlos Ortega