Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Ortiz

Palm Springs,CA

Summary

Professional Center Store Manager at Albertsons with a proven track record in inventory management and customer service excellence. Spearheaded merchandising strategies that significantly boosted sales and enhanced customer satisfaction. Adept at team leadership and problem-solving, fostering a collaborative environment that drives operational efficiency and loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Center Store Manager

Albertsons
11.2022 - Current
  • Oversaw daily operations, ensuring efficient product placement and inventory management.
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Implemented merchandising strategies to enhance store presentation and drive sales growth.
  • Monitored stock levels, coordinating with suppliers to maintain optimal inventory supply chain.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty through personalized service experiences.
  • Collaborated with store management to develop loss prevention strategies tailored to specific locations.

Service Operations Manager

Albertsons
03.2022 - 10.2022
  • Streamlined service delivery processes, enhancing customer satisfaction and operational efficiency.
  • Led cross-functional teams to implement service improvement initiatives across multiple departments.
  • Developed and maintained performance metrics to monitor service operations effectiveness.
  • Trained and mentored staff on best practices in service management and operational procedures.

Closing Manager

Albertsons
01.2019 - 03.2022
  • Led closing operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on best practices for efficient store closing processes.
  • Implemented inventory control measures, reducing discrepancies during nightly audits.
  • Collaborated with department managers to streamline closing workflows and improve efficiency.
  • Developed schedules that balanced labor needs with operational demands during closing shifts.

Dairy Manager

Albertsons
01.2017 - 12.2018
  • Managed daily dairy operations, ensuring compliance with health and safety regulations.
  • Implemented inventory management systems to optimize product availability and reduce waste.
  • Led quality assurance efforts, conducting regular audits to ensure product standards were met consistently.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.

Produce Clerk

Albertsons
03.2015 - 12.2016
  • Managed inventory levels, ensuring freshness and quality of produce displayed for customers.
  • Assisted in training new staff on proper handling and storage techniques for perishable items.
  • Implemented efficient organization systems for stock, reducing retrieval time for team members.
  • Coordinated daily produce deliveries, verifying accuracy of shipments against order invoices.

Education

La Quinta High School
La Quinta, CA

Skills

  • Inventory management
  • Customer service
  • Effective communication
  • Incident reporting
  • Operational efficiency
  • Workload management
  • Cultural awareness
  • Problem-solving
  • Team collaboration
  • Team leadership
  • Decision-making
  • Relationship building

Certification

  • California Guard Card - State of California Bureau of Security and Investigative Services (BSIS) - 2025

Timeline

Center Store Manager

Albertsons
11.2022 - Current

Service Operations Manager

Albertsons
03.2022 - 10.2022

Closing Manager

Albertsons
01.2019 - 03.2022

Dairy Manager

Albertsons
01.2017 - 12.2018

Produce Clerk

Albertsons
03.2015 - 12.2016

La Quinta High School

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