Carlos Pagan
Troutdale,OR
Summary
I was a Portland Police Officer for 25 years in which I worked various assignments. Besides patrol, I worked in the Gang Enforcement Team; I taught GREAT to middle school students and taught Family GREAT; I was a negotiator for the Hostage Negotiation Team; I was an investigator for the Drugs and Vice Division; I was utilized as a Spanish interpreter throughout the Police Bureau; Over the years I also served as a coach/mentor to new officers. Throughout my career I was exposed to simple cases to very complicated cases. I am able to work individually or as part of a team. I have worked closely with other local agencies, state agencies, and federal agencies. I have also worked with prosecutors to achieve the best results. I also worked with victim advocates to help and protect victims. In short, 25 years in law enforcement I became a tool of all traits because I was exposed to so much during my career.
Overview
25
25
years of professional experience
Work History
Police Officer
Portland Police Bureau
09.1999 - 11.2024
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Assisted in special investigations and crime prevention programs.
Education
Bachelor of Arts - Criminal Justice With Minor in Economics
University of Texas in El Paso
El Paso, Texas05-1999
Skills
- Report writing
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Criminal investigations
- Crisis intervention and deescalation
- Officer training
- Community oriented policing
- Cultural awareness
- Crime prevention strategies
- Crime scene preservation
- Search and seizure laws
- Domestic violence prevention
- Crime scene processing
- Suspect interrogation
- Interviewing victims and witnesses
- Interpreter for Spanish speakers
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
Portland Police Bureau
09.1999 - 11.2024
Bachelor of Arts - Criminal Justice With Minor in Economics
University of Texas in El Paso
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