Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Parris

Punta Gorda,FL

Summary

Proven leader and effective communicator, excelled as a Brand Ambassador at Kellogg's, enhancing customer loyalty through empathetic service and resolving complaints. Demonstrated exceptional customer engagement and problem-solving skills, significantly exceeding performance metrics. Skilled in maintaining accurate financial records and empowering teams, ensuring high standards of service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Brand Ambassador

Kellogg's
09.2021 - 03.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Team Leader

CFNA
03.2018 - 05.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Representative

HCSC
10.2016 - 03.2018

Night Auditor

Country Inns & Suites
12.2011 - 08.2016
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

High School Diploma - General Studies

Charlotte High School
Punta Gorda, FL
05.2000

Skills

  • Customer service
  • Effective communicator
  • Customer engagement
  • Exceptional communication

Timeline

Brand Ambassador

Kellogg's
09.2021 - 03.2024

Team Leader

CFNA
03.2018 - 05.2021

Customer Service Representative

HCSC
10.2016 - 03.2018

Night Auditor

Country Inns & Suites
12.2011 - 08.2016

High School Diploma - General Studies

Charlotte High School
Carlos Parris