Carlos Patino Santarosa
Vista,CA
Summary
Dynamic professional with experience at CSUSM, excelling in customer service, and team collaboration. Proven ability to train staff, and manage high-value inventory and information, with attention to detail. Skilled in conflict resolution, fostering a supportive environment that enhances team performance and student engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auction Service Associate
CarMax
Oceanside, California
11.2024 - Current
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Trained new staff on service protocols and company policies effectively.
- Received, processed, and prepared incoming inventory, whose cumulative value exceeded hundreds of thousands of dollars, while maintaining purchase information confidential.
- Handles vehicles with care to ensure their value remained unchanged.
Student Assistant
Learning and Tutoring Services (LTS)
San Marcos, California
11.2022 - 12.2023
- Company Overview: California State University, San Marcos.
- Extensively worked with Accudemia student data tracking, updated advisor schedules, scheduled, canceled, and rescheduled student appointments, and other data tracking responsibilities.
- Facilitated student and tutor interactions.
- Prepared center space and materials to ensure a welcoming space for all students.
- Referred students to appropriate support services (i.e., Early Academic Intervention, Academic Advising, Office of the Registrar).
- Created promotional content to increase viewer interaction and student involvement.
- California State University, San Marcos.
Outreach Intern
Educational Success Program, Outreach and Success (EOPOS)
02.2023 - 05.2023
- Company Overview: San Diego State University
- Collected and prepared materials for student outreach High School Conferences.
- Designed and printed EOPOS graduate certificates for the EOPOS graduation celebration.
- Assisted with the recruitment process in outreach events in the form of student presentations and student panels.
- San Diego State University
First-Year Peer Mentor (Internship)
Office of Undergraduate Studies (OUGS)
San Marcos, California
08.2022 - 12.2022
- Company Overview: California State University, San Marcos
- Collaborated with faculty to understand and deliver course content, supporting and facilitating small group discussions, and contacted students who were absent from class to support learning continuity.
- Conducted a 1:1 meeting with students to review student coursework and faculty feedback. Refer students to specialized support services.
- Engaged in ongoing practices to deepen understanding of student support, and generate solutions for student-related issues as they arise. (e.g. Office Hours, Career Center, Academic Advising, etc.
- California State University, San Marcos
Orientation Team Leader
New Student and Family Program (NSFP)
San Marcos, California
01.2021 - 09.2022
- Company Overview: California State University, San Marcos
- Cohesively informed and directed students having an extensive knowledge on campus services.
- Assisted with the recruitment process in the form of outreach events (i.e., tabling, student presentations, panels, and program events)
- Collaborated with more than thirty student orientation leaders to effectively coordinate and facilitate events and presentations for student orientation for first-year and first-year transfer students.
- Effectively assisted a multitude of populations from diverse backgrounds.
- Served as a mentor for incoming student orientation leaders in the form of guidance, participant accountability, and wellness support.
- California State University, San Marcos
Lead Peer Mentor
College Assistance Migrant Program (CAMP)
San Marcos, California
09.2020 - 04.2022
- Company Overview: California State University, San Marcos
- Planned, organized, accounted for budgeting needs, and facilitated student events to increase cohort bonding.
- Served as a mentor for program cohorts of over 30 students.
- Meet with students one-on-one on a biweekly basis, with a focus on their well-being and access to resources, while following FERPA guidelines.
- Partook in administrative tasks: policy and procedures, hiring interviews, new hire training, appointment scheduling, answering phone calls and emails, and greeting visitors and students.
- Assisted with the recruitment process in the form of student and parent phone calls, and presentations.
- Created promotional content to increase viewer interaction and student involvement.
- Helped guide students with advising tools (Degree Planner, Schedule Assistant, Academic Requirement Report, add/drop courses, course withdrawal process, late enrollment process, Unit Limit Policy, and assist.org).
- California State University, San Marcos
Education
BA - Human Development, Spanish Minor
California State University, San Marcos
San Marcos, CA12.2023
Skills
- Microsoft Office
- Google apps
- Peoplesoft
- Accudemia
- Creative
- Adaptable
- Collaborative/Team Player
- Leader
- Detail-oriented
- Open-minded
- Proactive
- Conflict resolution
- Customer service
- Goal driven
Certification
La Vanguardia Fundraising Training Certifícate (Somos el Poder) - 2024
Languages
English
Professional
Spanish
Professional
References
- María Venegas Escobedo, CAMP Director, (760) 750-8532, mescobedo@csusm.edu
- Monica Huerta, Academic Pathways Coordinator, Academic Connections OUGS, (760) 750-8410, mlhuerta@csusm.edu
- Sandy Hernandez, EOP Retention Counselor, (760) 750-6037, shernandez@csusm.edu
Timeline
Auction Service Associate
CarMax
11.2024 - Current
Outreach Intern
Educational Success Program, Outreach and Success (EOPOS)
02.2023 - 05.2023
Student Assistant
Learning and Tutoring Services (LTS)
11.2022 - 12.2023
First-Year Peer Mentor (Internship)
Office of Undergraduate Studies (OUGS)
08.2022 - 12.2022
Orientation Team Leader
New Student and Family Program (NSFP)
01.2021 - 09.2022
Lead Peer Mentor
College Assistance Migrant Program (CAMP)
09.2020 - 04.2022
BA - Human Development, Spanish Minor
California State University, San Marcos