Carlos Pedroza
El Paso
Summary
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Flips
08.2024 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Cocktail Bartender
Dome Bar & El Mirador Rooftop Bar
03.2021 - Current
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies
- Helped customers select optimal beer, wine and liquor for different meals
- Prepared cocktails for customers using exact recipes combined with personal flair
- Diversified menus with seasonal drinks and appetizers
Server
1700 Steakhouse & Sabor Mexican Cantina
03.2021 - Current
- Memorized menu additions, changes and limited offerings
- Communicated professionally with customers, colleagues and supervisors
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Followed up with customers to check on food, drinks and requests
- Supported hostess, food delivery and bussing team members with diverse needs
Bartender Shift Manager
Tequila Mockingbyrd
03.2023 - 08.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
La Bang Bang
03.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Weso Steakhouse
04.2022 - 02.2023
- Investigated and resolved complaints regarding food quality, service and accommodations
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Improved team knowledge and abilities by training each in proper procedures and standards
- Designed and developed menu aligned with company's brand
Special Events Bartender/ Cocktail Server
Grand Gala Events
10.2019 - 10.2022
- Met guests' needs with expert knowledge of liquors, on-tap beers, and mixed drinks
- Delivered exceptional service to every guest, offering both alcoholic and non-alcoholic options
- Served beverages at business and personal events with 160+ guests
Server
Olive Garden
10.2018 - 08.2021
- Offered information on new menu items, seasonal and daily specials
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Processed guest payments, including offering receipts, running credit card transactions, and calculating change
Sales Associate
Pandora
11.2020 - 12.2020
- Helped customers navigate store, complete sales, and process returns
- Created memorable customer experiences by offering personalized sales support
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
Associate
Walmart
05.2020 - 10.2020
- Helped management with day-to-day operations by taking on extra work and supporting team members
- Completed production tasks quickly, including racking completed products
- Met demanding targets consistently, working well with team members to accomplish group type tasks
Applebees
03.2017 - 03.2019
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas
Customer Service Associate
Whataburger
03.2016 - 03.2018
- Offered customers information about products, services, prices, and special offers
- Drove sales by identifying customer needs and making product and service referrals
Education
Associates In Applied Science - Automotive Technology
El Paso Community College
El Paso, TexasSkills
- Guest engagement
- Mixology
- Bar operations management
- Hospitality and accommodation
- Liquor restocking
- Financial records oversight
- Team training and development
Accomplishments
- Two time cocktail competition finalist.
Languages
Spanish
Full Professional
Timeline
Bartender Shift Manager
Flips
08.2024 - Current
Bartender Shift Manager
Tequila Mockingbyrd
03.2023 - 08.2025
Bartender
La Bang Bang
03.2023 - 03.2024
Bartender Shift Manager
Weso Steakhouse
04.2022 - 02.2023
Cocktail Bartender
Dome Bar & El Mirador Rooftop Bar
03.2021 - Current
Server
1700 Steakhouse & Sabor Mexican Cantina
03.2021 - Current
Sales Associate
Pandora
11.2020 - 12.2020
Associate
Walmart
05.2020 - 10.2020
Special Events Bartender/ Cocktail Server
Grand Gala Events
10.2019 - 10.2022
Server
Olive Garden
10.2018 - 08.2021
Applebees
03.2017 - 03.2019
Customer Service Associate
Whataburger
03.2016 - 03.2018
Associates In Applied Science - Automotive Technology
El Paso Community College
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