Carlos Pemberthy
Jacksonville,FL
Summary
Proactive and organized driver and leasing consultant with a strong background in customer relationship management and compliance. Known for attention to detail and efficient service delivery, ready to contribute to operational excellence. Dependable professional committed to customer service and upholding safety standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Driver
Uber/DoorDash
Jacksonville, Florida
06.2021 - Current
- Navigated urban routes efficiently to ensure timely deliveries.
- Communicated effectively with customers regarding delivery status and concerns.
- Followed safety protocols to ensure a secure driving environment.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
Leasing Specialist
Harbot Group Management
St Johns, FL
07.2024 - 11.2025
- Assisted prospective tenants with property tours and leasing inquiries.
- Managed lease documentation and ensured compliance with company policies.
- Coordinated tenant move-ins and move-outs for smooth transitions.
- Responded to tenant requests and resolved issues promptly and professionally.
- Collaborated with maintenance teams to address property upkeep concerns.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Built brand loyalty by delivering stellar leasing experience to residents.
Leasing Consultant
American Landmark
St Johns, FL
11.2020 - 04.2021
- Maintained accurate records of tenant applications and lease agreements.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Consultant
United Property Management
North Miami, Florida
08.2018 - 05.2019
Assistant Property Manager
Fairfield Residential
Pembroke Pines, Florida
01.2015 - 08.2018
- Supported the property manager in budget tracking and expense reporting.
- Coordinated maintenance requests and scheduled repairs for efficiency.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
Education
Commercial Pilot - Aviation
Ariben Aviator
Ft. Pierce, FL06-2001
High School Diploma -
IRCC
Ft. Pierce, FL06-1999
Finance
Kaplan University
JacksonvilleSkills
- Route optimization
- Vehicle inspection
- Regulatory compliance
- Customer relationship management
- Inventory tracking
- Time management
- Conflict resolution
- Attention to detail
- Team collaboration
- Administrative support
- Sales strategies
- Lease negotiations
- Customer service
- Community engagement
- CRM software
- Sales proficiency
- Fair housing compliance
- Team building
- Property management
- Property management knowledge
- Collection actions
Languages
Spanish
Full Professional
Timeline
Leasing Specialist
Harbot Group Management
07.2024 - 11.2025
Driver
Uber/DoorDash
06.2021 - Current
Leasing Consultant
American Landmark
11.2020 - 04.2021
Leasing Consultant
United Property Management
08.2018 - 05.2019
Assistant Property Manager
Fairfield Residential
01.2015 - 08.2018
Commercial Pilot - Aviation
Ariben Aviator
High School Diploma -
IRCC
Finance
Kaplan University