Carlos Pena

Active Duty

• Implemented security measures that safeguarded personnel from potential threats while operating in challenging environments.
• Supported crisis management efforts by coordinating resources effectively when responding to emergency situations.
• Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
• Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
• Led training exercises simulating real-world scenarios, preparing personnel for successful deployments in various environments.
• Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
• Supported leadership decisions through effective participation in briefings, debriefings, and after-action reviews following engagements or exercises.
• Demonstrated initiative to accurately complete tasks with little supervision.
• Proven ability to learn quickly and adapt to new situations.

40hrs/ 5 days a week Full Time

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

20hrs/ 3 days a week Part-time

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.