Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carlos Penunuri Villegas

San Bernardino,CA

Summary

Strong customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience alwaysCommitted job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Courier Driver/Inside Sales Representative

Daily Express
Grand Terrace, CA
09.2018 - Current
  • Communicated with customers to coordinate delivery times.
  • Ensured all packages were properly labeled and sealed.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Provided excellent customer service by answering questions about delivery status.
  • Assessed size, weight, and special handling requirements of each package.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Coordinated parcel delivery using strong time management skills.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Utilized navigation tools and local knowledge to find the most efficient delivery routes.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.

Call Center Supervisor

Aquapro Elite Systems
Riverside, CA
01.2016 - 07.2018
  • Developed and implemented customer service policies and procedures.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Implemented strategies to improve customer satisfaction levels.
  • Resolved escalated customer complaints in a timely manner.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Participated in hiring interviews and selection process for new team members.

Restaurant Manager

lynsil enterprises(popeyes chicken)
Ontario , CA
10.2005 - 11.2015
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Assisted with kitchen preparation during peak times as needed.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.

Food Server

Candlelight Pavilion
Claremont, CA
06.1997 - 07.2000
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.

Education

High School Diploma -

COBACH
MEXICO
01-1989

Skills

  • Excellent driving skills
  • Logistics and Transportation
  • Customer Service
  • Time Management
  • Clean Driving Record
  • Performance Improvement
  • Working Independently
  • Punctuality and reliability
  • Valid Driver's License

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Courier Driver/Inside Sales Representative

Daily Express
09.2018 - Current

Call Center Supervisor

Aquapro Elite Systems
01.2016 - 07.2018

Restaurant Manager

lynsil enterprises(popeyes chicken)
10.2005 - 11.2015

Food Server

Candlelight Pavilion
06.1997 - 07.2000

High School Diploma -

COBACH

Similar Profiles

CREATE PROFILE
Carlos Penunuri Villegas