Carlos Peraza
San Francisco,CA
Summary
Enthusiastic, friendly, outgoing, reliable, hard working and eager to learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Armada
11.2024 - Current
- Monitored premises and recorded activity in daily officer reports.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas. To prevent entry by unauthorized individuals.
- Provided assistance to residents by resolving conflicts, disputes, and responding to complaints in the complex.
Customer Service Agent
Sixt Rent A Car
, CA
04.2022 - Current
- Inspected vehicles for damage prior to rental and upon return.
- Processed exchange requests in computer system.
- Trained new employees on operational procedures related to car rentals.
- Answered customer questions to maintain high satisfaction levels.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Provided directions and assistance with loading luggage into cars.
Concierge/Security Officer
Planned Lifestyle Services Inc.
San Francisco, CA
01.2021 - 03.2022
- Greeted clients and provided personalized support to meet unique needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery of incoming and outgoing packages.
- Trained new hires at multiple locations
- Monitored premises and recorded activity in daily reports.
- Secured premises by inspecting buildings and patrolling property.
- Oversaw and coordinated outgoing and incoming courier deliveries.
Night Manager
Foodsco Supermarket
San Francisco, CA
11.2019 - 01.2021
- Cross-trained in every store role to maximize operational knowledge.
- Coached new employees to inform them of company processes, procedures and deadlines.
- Reviewed register count and bank deposits for proper amounts of currency.
- Organized new stock for floor placement.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Scheduled cleaning and maintenance for rooms and equipment.
Customer Service Representative
Target
San Francisco, CA
07.2016 - 12.2019
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Cross-trained in multiple departments in order to provide skilled backup for team members.
Education
High School Diploma -
City Arts And Tech High School
San Francisco, CA05.2018
Skills
- Customer service
- Reliable and trustworthy
- Creative problem solving
- Critical thinker
- Detail oriented
- Fluent in Spanish
Certification
- Guard Card-Valid through September 2026
- Power to Arrest Certificate-Valid since November 2024
Timeline
Unarmed Security Officer
Armada
11.2024 - Current
Customer Service Agent
Sixt Rent A Car
04.2022 - Current
Concierge/Security Officer
Planned Lifestyle Services Inc.
01.2021 - 03.2022
Night Manager
Foodsco Supermarket
11.2019 - 01.2021
Customer Service Representative
Target
07.2016 - 12.2019
High School Diploma -
City Arts And Tech High School