Carlos Perez
Tampa
Summary
Customer-focused professional with 10+ years of experience in sales, customer service, and team leadership. Adept at driving sales growth, enhancing customer satisfaction, and improving service delivery across diverse industries. Known for the ability to increase customer retention, resolve complex issues, and lead teams to exceed performance targets. Fluent in both English and Spanish.
Overview
24
24
years of professional experience
Work History
Field Canvasser / Recall Specialist
Marketsource, Inc.
Tampa
04.2024 - 07.2025
- Company Overview: On assignment with Toyota
- Conduct door-to-door canvassing and face-to-face interactions, completing 95% of assigned recall cases within targeted timelines.
- Educate over 200+ consumers monthly on the importance of vehicle recalls, leading to a 25% increase in customer compliance in assigned territories.
- Manage territory of 500+ homes, optimizing routes and documentation processes to maintain high efficiency.
- On assignment with Toyota
Fulfillment Associate
Amazon Warehouse
Ruskin
11.2023 - 04.2024
- Process and package 500+ orders daily while maintaining a 99.9% accuracy rate in order fulfillment.
- Update inventory tracking system in real-time, ensuring zero discrepancies between physical and system inventory.
- Contributed to 20% improvement in shipping speed by optimizing packaging procedures and reducing order handling time.
Residential Connectivity Specialist
Spectrum
Tampa
10.2022 - 11.2023
- Successfully acquired 100+ new customers per quarter through door-to-door sales and proactive outreach.
- Achieved 120% of sales quota each quarter, generating an additional $250K in annual revenue.
- Conducted consultative needs analysis with new customers, improving conversion rates by 15% through personalized service offerings.
- Supported customer retention, contributing to a 20% increase in satisfaction scores by resolving issues quickly and effectively.
Lead Pawnbroker
Value Pawn & Jewelry
Tampa
09.2001 - 09.2022
- Managed daily operations and sales of a $1.2M annual inventory, ensuring effective customer service, inventory control, and financial management.
- Supervised and trained a team of 12 employees, maintaining high employee retention and consistently achieving sales goals.
- Increased store sales by 30% year-over-year through improved customer interactions, upselling, and offering personalized solutions.
- Handled complex transactions and disputes, ensuring a 95% customer satisfaction rate across all interactions.
Education
Bachelor's Degree in Arts - Business Administration
Inter American University of Puerto Rico-Arecibo
Arecibo, Puerto RicoSkills
- Administrative and Organizational
- Effective Comunication
- Adaptability
- Ethics and Social Responsability
- Financial Management
- Budget Management
- Time Management
- Customer Service
- Supervising, Delegation & Team Working
- Planning and Research
Timeline
Field Canvasser / Recall Specialist
Marketsource, Inc.
04.2024 - 07.2025
Fulfillment Associate
Amazon Warehouse
11.2023 - 04.2024
Residential Connectivity Specialist
Spectrum
10.2022 - 11.2023
Lead Pawnbroker
Value Pawn & Jewelry
09.2001 - 09.2022
Bachelor's Degree in Arts - Business Administration
Inter American University of Puerto Rico-Arecibo