Summary
Overview
Work History
Education
Skills
Certification
Continuing Education
References
Timeline
Generic

Carlos Perez

Summary

Experienced IT professional seeking to provide timely and efficient solutions for equipment and software issues within your organization. Eager to use proven strategies to maintain a smooth-running network and equipment environment for all clients and colleagues. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Micro-soldering Technician, Smart Device Repair Technician, Data Recovery Solutions

Self-employed
07.2019 - 10.2023

Part Time Repair Technician, Sales

iPhone Lafayette
05.2019 - 12.2020
  • Performed part time cell phone, tablet, laptop, and PC repairs during the startup period of my business.

IT Service Desk Technician

LHC Group Inc.
03.2018 - 08.2018
  • This was a six-month contract with TEKsystems
  • Provided technical support for service calls and equipment orders with Service Wise logging and tracking software
  • Supported technical issues for company's field clinicians (Home Health Nurses, Hospice Nurses, and ATAC Units)
  • Supported deployment of about 12,000 new mobile devices, as well as existing devices for these professionals
  • Assisted in maintaining update and security compliance for these devices using VMware AirWatch Console
  • Provided one call solutions for multiple issues, from Windows Outlook issues to custom triage systems, and patient chart tracking software
  • Supported PAF processes via Active Directory
  • Other tools used: ADDS, SCCM, PowerShell
  • Supported Citrix thin clients and portals
  • Performed these duties during a merger transition with a company that had nearly equivalent needs and assets as the Mother Company, LHC Group.

Repair Technician, Sales

Express Phone and Computer Repairs
10.2017 - 02.2018
  • Performed cell phone, tablet, laptop, and PC software and hardware repairs
  • Performed data backup and recovery
  • Performed system reimaging
  • Assisted with parts and merchandise stocking
  • Sold preowned devices.

Service Department Lead Technician, Sales

Southern Carlson Inc.
01.2016 - 07.2017
  • Repaired high end electric and pneumatic construction tools
  • Maintained parts inventory
  • Provided sales and customer service support for the company's pro tool line
  • Provided customer education.

Manager, Repair Technician, Sales

Flip That Gadget L.L.C.
08.2013 - 07.2015
  • Performed cell phone, tablet, laptop, and PC software and hardware repairs
  • Performed data backup and recovery
  • Provided occasional support for company's POS systems
  • Assisted in opening two additional locations during employment
  • Managed inventory
  • Interviewed, hired, and trained candidates for Entry Level Technician
  • Sold preowned and repaired cell phones, tablets, and other devices.

Macintosh Software Technician, Sales

The Orchard Solutions
04.2013 - 07.2013
  • Established work orders
  • Performed software repairs on Apple computers and other devices
  • This work was done before and after handing devices off to an Apple Certified Macintosh Technician for hardware repair
  • The extent of my work on these devices was strictly software and firmware related
  • Sold new computer bundles and accessories.

Satellite System Installation and Troubleshooting Technician

Satellite Country, Inc.
- 01.2013
  • Installed residential and commercial satellite systems, and performed service calls by troubleshooting specific problems to provide continuous service to customers
  • Installed Dish-Net satellite internet systems
  • Provided customer education.

Thin Client System Installation and Repair Technician

Insight Global Inc.
04.2012 - 07.2012
  • Contractor for Hewlett-Packard Co
  • Performed Thin Client installation and repairs to prepare AutoZone's network for a company-wide Linux OS update.

IT Technical Specialist, Help Desk Technician, Data Entry

Advantage Staffing Services
- 02.2012
  • Technical Specialist for the Lafayette Consolidated Government IS&T Dept
  • Provided technical support and assistance during a government-wide OS migration from Windows XP and 2000, to Windows 7
  • Performed technical duties involved with network maintenance
  • Provided remote assistance
  • Performed system OS reimaging, installation of custom software
  • Performed equipment repair and deployment.- Worked in the IT help desk for United Vision Logistics Carrier Services assisting clients and employees during a transition of the company logistic software, from corrupt Legacy software to new program
  • Entered logistic data.

Shift Supervisor

CVS Pharmacy store #5443
- 07.2010

Land Survey Crew Chief, Data Collection Technician

Montagnet and Domingue Inc.
06.2004 - 07.2009

Education

Arts and Sciences: General Studies -

South Louisiana Community College
01.2009

GED -

O. Comeaux High School
Lafayette, LA
01.2004

Skills

  • Experience applying industry known solutions to obscure or various solution issues
  • Exceptional interpersonal communication skills
  • Strong troubleshooting mindset
  • Advanced equipment repair techniques
  • Extensive experience providing technical education to clients and colleagues with varying degrees of comprehension
  • Extensive experience in asset management
  • OSI layer one (Physical Layer) experience in network and server maintenance
  • Active directory users and groups maintenance
  • SCCM
  • Mobile Device Management
  • TCP/IP
  • Account Management
  • Windows XP, 7, 10, & 11
  • Ticket Support System Management
  • Hardware Diagnostics
  • Software Installation
  • Complaint Resolution
  • Product Troubleshooting
  • Mac Systems
  • LAN/WAN

Certification

CompTIA A+, 11/2023

Continuing Education

Pursuing CASP+ Certification

References

  • Shannon Thomas, LPSS-Instructional Leader at Carencro Middle, (337)322-2241, smthomas01@lpssonline.com
  • Eddie Garcia, IT Dept-Lafayette General Hospital, (337)254-9566, edgar.garcia@ochsner.org
  • Justin Netterville, (337)789-1730, justinenetterville@gmail.com
  • John Petitfils, (337)280-5595
  • Andre Montagnet, Montagnet and Domingue Inc., (337)981-2130
  • Brennan Leblanc, iPhone Lafayette, (337)781-6488
  • Anastasia Potts, Recruiter-TEKsystems, (504)218-2670

Timeline

Micro-soldering Technician, Smart Device Repair Technician, Data Recovery Solutions

Self-employed
07.2019 - 10.2023

Part Time Repair Technician, Sales

iPhone Lafayette
05.2019 - 12.2020

IT Service Desk Technician

LHC Group Inc.
03.2018 - 08.2018

Repair Technician, Sales

Express Phone and Computer Repairs
10.2017 - 02.2018

Service Department Lead Technician, Sales

Southern Carlson Inc.
01.2016 - 07.2017

Manager, Repair Technician, Sales

Flip That Gadget L.L.C.
08.2013 - 07.2015

Macintosh Software Technician, Sales

The Orchard Solutions
04.2013 - 07.2013

Thin Client System Installation and Repair Technician

Insight Global Inc.
04.2012 - 07.2012

Land Survey Crew Chief, Data Collection Technician

Montagnet and Domingue Inc.
06.2004 - 07.2009

Satellite System Installation and Troubleshooting Technician

Satellite Country, Inc.
- 01.2013

IT Technical Specialist, Help Desk Technician, Data Entry

Advantage Staffing Services
- 02.2012

Shift Supervisor

CVS Pharmacy store #5443
- 07.2010

Arts and Sciences: General Studies -

South Louisiana Community College

GED -

O. Comeaux High School
Carlos Perez